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Review of Paylocity - Using Payroll & HR, and now 8 months after adding Time & Labor
May 16, 2023

Review of Paylocity - Using Payroll & HR, and now 8 months after adding Time & Labor

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We have used Paylocity to process our payroll for many years. This past fall we transitioned our time-keeping to Paylocity as well, and wish we had made the change sooner. Our most recent change with Paylocity was to move from bi-weekly pay schedule of Wednesday to Tuesday, to weekly pay schedule of Monday to Friday. Each time we have made a change, or added a product/module, there has been someone assigned to provide guidance, and troubleshoot as needed, and things have gone smoothly. One of the features our managers love about the new Time & Labor module, is that they can see a calendar of approved and pending time off requests, which is very helpful for scheduling.
  • paycheck transparency
  • ease of adding a lot of information for new hires
  • easy to use time clock
  • leave calendar for managers
  • Our assigned representative seems to change often, and are often unavailable, so I just call the helpdesk, who are very helpful. It makes me wonder why they feel the need to have an assigned rep.
  • there is no dedicated phone number for the tax team, you have to have your question routed through the main email or with a call to the helpdesk, which can be stressful at year-end as you wait on an unnamed person to get back to the middleman who just happened to take your helpdesk call on that day
  • By integrating Time & Labor with Payroll & HR to process payroll, our payroll errors are limited to incorrect approvals of time/time-off. This is great for our employees, as no one wants to have a payroll error.
  • I like that when I receive a payroll tax notice, I can send that to Paylocity's help desk who will send that to their tax team for review and get an answer without having to figure the answer out for myself.
  • Using some of the data insights/metrics, we have been able to improve employee retention, and see where efforts to improve retention were not worth the cost
We have been able to streamline the payroll process so that it takes less time, with fewer errors. We have several schedules set up to chose from at hiring that then flow through to their timecard automatically. Their system for employees to request time off is simple and easy to use, and many of our employees appreciate that they can set the app to Spanish.
We used QuickBooks Time, and migrated from that to Paylocity Time & Labor. We attempted to use Ascentis, but after 4 weeks of back and forth, we made little progress, despite a rigorous set of Demo's were we tried to make sure they could deliver what we needed in time tracking. I am not too surprised to see they are now listed as discontinued. We were happy enough with QuickBooks Time, but are very glad to have moved to a system that is built to work together. Additionally, when we have data we are trying to extract, they have customizable reports, which makes it easy to get the data we need, when we need it.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Paylocity has really good customer service. We are happy to have added their Time & Labor module for time tracking, as it makes the payroll process much quicker. We now import the time worked, and PTO requested/approved time off from Time & Labor to Paylocity's HR & Payroll. This decreases the manual entry and calculations we used to make as a part of payroll processing, saving time, and minimizing errors. There is a lot of functionality we have not enabled, as each module comes with associated costs, some based on the number of active employees, and some as monthly fees, etc. This leads me to believe you could start with it to do both time tracking and payroll, or do what we did where we had a cheaper option for time tracking, and used Paylocity only for payroll processing to begin with. As our company grows, I expect we will add more functionality related to HR. I gave it a TEN rating because I learned payroll on this system, during 2020, when our Payroll Administrator took unexpected leave. The helpdesk was immensely helpful in ensuring that I ws recording and submitting things correctly, when she was absent/unavailable.

Paylocity Feature Ratings

9.3
Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
7
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
8.3
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
5
10.0
View and generate pay and benefit information
10
Update personal information
Not Rated
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

If you are attempting to do something unfamiliar, you can either use their Help button to access a large database of articles, including "how to" documents, or call their help desk. Their help desk is based in the U.S. and they are usually willing to spend however long it takes to get you the answers you are looking for. It was based on these two aspects of customer service that we decided to add them as our Time & Labor tracking provider, after considering other options. We had been using Paylocity HR & Payroll with a different provider for eight years before making the switch.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • time import from Time & Labor into HR & Payroll to complete payroll processing
  • Reviewing time cards, time off requests, and punch correction requests
  • running scenarios using a test check calculator for employees wanting to know how changes to their withholdings, or benefit elections will change their take home pay
  • getting answers from the tax team can be a process of asking a representative with the helpdesk who forwards the question on, and then acts as a middle man
Yes - The mobile interface works well, but requires employees to change passwords regularly, or not at all. There is no way to select groups that have more stringent requirements than others, because they work in the system versus an employee who only is using the device to clock in and out as an hourly worker.