Paylocity- A great resource for an all-in-one HRIS
Updated April 29, 2025

Paylocity- A great resource for an all-in-one HRIS

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Paylocity allows for multiple solutions in one system. Our company uses this product for payroll, including employees clocking in and out that are hourly, along with all employees submitting time off requests, submitting expenses for reimbursement on paychecks, general employee file retention within the HR & Payroll section, and for onboarding, which the system automatically sends the new candidate details on how to do so once we prompt it. I really like the Community section of Paylocity, which is unique compared to many other HRIS platforms. This "social media" type sharing section of the platform allows us as a company to provide company updates, send congratulations for different awards, update on upcoming events, and much more.

Pros

  • Centralized Communication Hub- Community Module
  • Organized Employee Data
  • Easily Accessible App and Desktop Capabilities
  • Easy to Onboard New Hires

Cons

  • Reporting Module- Needs a better way of organization and description of reports
  • Building Reports- Consistently difficult to build a report that produces the correct results
  • Customer Service- we often get knowledge based articles sent back rather than an explanation and often the answers aren't what we are looking for.
  • Quicker turnaround on garnishments being input
  • Reduced errors in payroll
  • Better workforce visibility
  • Additional resources for managers regarding performance
Updating vacation and sick time automatically has reduced our time auditing the different banks which allows for additional time on higher priority projects.
Community and Surveys have allowed us to ask questions to our employees and keep their best interests in mind when making decisions. This has improved the benefit offers based on the survey results and allowed us to offer more quality engagement events on the Community so all employees will be involved rather than a select few.
Very similar in platforms. The reporting functions with Paycom seem more defined and easier to use. The E-verify module also in Paycom is easier to navigate to find past results. Paylocity does not have this functionality which is very surprising. I do very much enjoy the Community aspect, which seems unique to Paylocity, and the user friendly look and feel of Paylocity.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Paylocity is a great platform for medium to larger companies to maintain all aspects of their HRIS. However, this platform is costly so I would not recommend to smaller platforms. This large hub would be great for companies looking to move from older modules of HRIS to something that looks fresh and that the employees use frequently, such as for clocking in, communicating on Community, or onboarding.

Paylocity Feature Ratings

6.9
Employee demographic data
8
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
6
6.8
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
6
Direct deposit files
6
Salary revision and increment management
7
Reimbursement management
7
7.0
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
5
7.3
View and generate pay and benefit information
7
Update personal information
9
View job history
Not Rated
View company policy documentation
7
Employee recognition
6
Not Rated
Tracking of all physical assets
Not Rated
4.0
Report builder
2
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
5.2
Performance plans
6
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Multiple review frequency
5
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
Not Rated
6.0
Corporate goal setting
Not Rated
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
6
6.9
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
7
Job Search Site Posting
6
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
5

Using Paylocity

200 - Employees, Admin and Supervisors all use the platform.
2 - HR supports any questions for employees or managers regarding Paylocity. All HR personnel have to be fully versed in the entirety of the Paylocity suite.
  • Recruiting
  • Onboarding
  • Payroll
  • Community platform to communicate company wide
  • Badges to recognize employees for their hard work and dedication
  • Sharing specialized reports
  • Training on the platform- setting up LMS in the future
  • Providing rewards to employees- this is a new section and we are waiting for some additional functions to be added.
  • Performance Enhanced- more detailed templates for managers to use for all performance notes.
Occasionally there is longer response time for support, including from the garnishment and tax teams, that can cause issues such as late reporting, but overall we have had a good experience with the platform and Paylocity resolves any errors creating by them.

Evaluating Paylocity and Competitors

Yes - Paycom- We previously used Paycom as our HRIS system. The system didn't have the Community or an internal communication system. Paycom also didn't have extremely responsive service, so we made the decision to adjust to a new HRIS, and Paylocity was the best fit for us. Our team has very much enjoyed the Community portion of Paylocity and has established a better centralized internal communication.
  • Integration with Other Systems
  • Ease of Use
Paylocity has been an all-in-one solution for recruiting, onboarding, internal communication, payroll processing and several other options. It is very easy for our staff to use and they have enjoyed using various aspects of the system. The onboarding has been very streamlined for our new hires and they very much enjoy the mobile abilities.
I would review integration and ease of EDI set ups. This has been a little challenging. I would love to have had this set up in the beginning of our set up process. I would also have loved to explore how the learning module could be set up better for us from the beginning. And review how other platforms utilize training sessions on their platforms to see how they compare.

Paylocity Support

I have challenges with support. Often, service takes a while to get back via email, especially when it comes to anything tax related. Sometimes upward of 30 days. This is the thing I have the most challenges with for Paylocity.
ProsCons
Kept well informed
Immediate help available
Quick Initial Response
Slow Resolution
Less knowledgeable
Problems left unsolved
Escalation required
I’m not sure what premium support is.
There have been a few times when I’ve gotten great support. This is usually when I can on the phone line and the agents are helpful and get assistance quickly with resolving things. The struggle is usually with emailed support.

Comments

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