I think Paylocity is a rip off
November 14, 2023
I think Paylocity is a rip off
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
In my opinion, Paylocity customer service is a joke. We have a dedicated rep that was, in my experience, totally unavailable, during a major payroll adjustment. We were given contradictory and confusing information by the representatives. In my opinion, their lack of clear direction costs our company $200,000 in tax liabilites.
Pros
- Information about New Products
- Send product update briefs
- The Conference was pretty cool
Cons
- Customer Services
- Process Documentation
- Reporting Accuracy
- Responsiveness
- Product Feedback
- Cost us $200,000
- In my experience, Paylocity refused to take accountability
I think they would be great if they worked as intended, Then, in my experience, when things go wrong Paylocity can take weeks to get back to you. Often with no solution or guesses.
In my opinion, Paylocity looks like it has all the "bells and whistles" that ADP WFN has, but it definitely does operate as well. It's not user friendly for the administrators, nor employees.
Do you think Paylocity delivers good value for the price?
No
Are you happy with Paylocity's feature set?
No
Did Paylocity live up to sales and marketing promises?
No
Did implementation of Paylocity go as expected?
I wasn't involved with the implementation phase
Would you buy Paylocity again?
No
Comments
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