We switched to Paylocity and we would never go back!
Updated July 03, 2025

We switched to Paylocity and we would never go back!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I use Paylocity for payroll, benefits, reporting, workflows, training, and onboarding. I am working within Paylocity every single day, so it is important that the system works well and is easy to navigate through. Before switching to Paylocity, we used tons of paper throughout the employee life-cycle. Now everything is electronic and immensely easier to track and maintain. We have also greatly appreciated the flexibility of payroll and being able to make changes to employee profiles even while a payroll batch is open and not having to start over each time. The system just makes sense for a user with how it functions and that means a lot when you are performing very vital tasks within it like payroll.

Pros

  • Customer service. I have appreciated being able to call in whenever I have a question or issue and I am able to talk to an actual person who is knowledgeable and kind.
  • User Interface. The system is easy to navigate through and find what you need. This was a big improvement for us from our previous system.
  • Robust. There is a lot to the system and we have enjoyed being able to do a lot of things within one software rather than having to log into multiple systems for each small task or process.

Cons

  • Client GL updating. We wish we could update our GL settings ourselves.
  • Expense Management. We wish that this system was a little more robust and built out.
  • Reporting. We have experienced occasions where reports were not calculating correctly and Paylocity was aware of this but did not let customers know.
  • It used to take me 3 days to process payroll and now I can do it in an afternoon. And we have grown during that time as well. The time savings that has come a direct result of using Paylocity have opened up a lot of opportunities for our company.
  • We make much fewer errors related to payroll because of the pre process reporting and being able to easily view and understand the payroll before we submit it.
  • We have been able to implement an on-demand pay option for our employees where they are able to access their funds in between payrolls and have noticed greater retention as a result.
We have been able to dedicate more time to helping our business and team members improve and be more successful because we are spending less time in manual payroll processes. We also feel that we are able to have more meaningful and timely conversations regarding our labor and costs so that we can make the necessary changes to workloads, schedules, and store rosters.
It is difficult to measure whether the employee engagement tools have helped our retention rates, but we do absolutely feel that employee communication has benefited. We are able to communicate key information, updates, and goals to employees and that helps make sure that the company as a whole is moving in the same direction and on the same page.
There really is no comparison between our old software and Paylocity. We brought our systems into the 21st century and everything is better as a result. We spend less time on the payroll process specifically, but also feel like we have a greater understanding of it at the same time. Before we felt like we had to cater to the system and its limitations and now it feels like Paylocity is able to flex and mold to how we want our processes to be.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity is well-suited for employers who have a large number of employees, who have various locations or entities, or who have more complicated payroll structures and employees who punch in. We have noticed that Paylocity is able to handle all of the complications of our business and have been very helpful and willing to get on a phone call to make sure any implementation went smoothly. If you are running a very small operation with few employees and a simple payroll structure, then Paylocity is probably too sophisticated of a system for you.

Paylocity Feature Ratings

Employee demographic data
8
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
9
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
10
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
10
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
8
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
8
Multiple review frequency
8
New hire portal
10
Manager tracking tools
10
Performance tracking
9

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