Paylocity is AMAZING! But! Implementation will be a PAIN, just like any other HRIS
July 30, 2024
Paylocity is AMAZING! But! Implementation will be a PAIN, just like any other HRIS
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
Pros
- When the system is well maintained and built correctly, it works AMAZING!
- Easy to use
- Reports
Cons
- I have used Paylocity for over 4 years with 4 different companies. I have noticed since I first used it, in my opinion, customer service has depleted. AMs are not allowed to do changes or switches like others used to do before or are not trained to do so.
- Training Customer Service Reps - in my opinion, AMs are often found to be unknowledgeable of the system and refer to PEAK. Sometimes they do not read the inquires correctly. I often have to reiterate to them what I need. Usually it is because something is not working. Otherwise, I know how to use the system since I use PEAK often.
- I wish I could see that reports send the report to someone's email directly vs. picking it up on report pickup.
- Because we have a bundle service of HCM Complete or something, you would think that would mean we would have everything and all modules included. But we do not. Sometimes modules get upgraded within. Now, if that happens, you need to pay for the additional service. Why? if we already have that module included (Market Pay). This has caused serious issues with Leadership wanting to change from Paylocity to a different system.
They work well. No complaints there.
Don't really use.
Paylocity is very easy to use. Clean and to the point.
Do you think Paylocity delivers good value for the price?
Not sure
Are you happy with Paylocity's feature set?
No
Did Paylocity live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paylocity go as expected?
I wasn't involved with the implementation phase
Would you buy Paylocity again?
Yes
Comments
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