Works for me!
Updated April 29, 2025

Works for me!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity primarily for payroll processing. We utilize the time tracking for hourly employees as well.

Pros

  • Payroll processing
  • Can usually get a live person on the other end of a call fairly timely

Cons

  • Add a feature for Admins to be able to impersonate the end user. It is difficult to walk an employee through something when you cannot the same screen they can.
  • Paycheck calculator is not particularly intuitive, especially for the end user.
  • Knowledge base: not very easy to find what you need and end user documents (job aids that I could send to employees to figure out how to do what they need) are not the best.
  • Time Cards are a little quirky as far as if an employee tries to correct something it is more difficult than it should be. Also not sure why you have to "approve" each and every entry/punch. It should be "submit" instead of "approve" and "approve" should be reserved for what you do at the end of the pay period to let supervisor know you have entered all of your time and are ready for them to approve it.
  • The mobile app should allow all of the same functionality as the website, at least from the end-user perspective. For example, mobile users cannot access document acknowledgements they need to sign.
  • Make it easier to have multiple screens of Paylocity open at the same time (for example, add a pop out button option when you hover over a menu item).
  • Time savings
Time tracking has saved time and made it easier for employees. Self-service items like employees changing their own direct deposit accounts, W-4 settings, and printing pay stubs/W-2s saves time for payroll administrators as well.
We don't currently use much of the employee engagement features.
I would say Paycor most closely compared to Paylocity, but the reason we left Paycor was because, in our experience, the customer service slipped quite a bit and it became difficult to get help on the phone when we needed it. Paylocity has been much better in this area for us.

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Frontline HCM (Aesop Online), Sage 50
Maybe it's because it is more robust than we need, but the time cards are less than easy to figure out. We want very basic, and it just doesn't seem as easy as it could be.

Paylocity Feature Ratings

6.4
Employee demographic data
7
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
5
9.0
Pay calculation
9
Off-cycle/On-Demand payment
9
Leave and Attendance Management ()
Not Rated
8.2
View and generate pay and benefit information
9
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using Paylocity

3 - Payroll and benefits (the day-to-day useage to maintain employee records and process payroll), and HR (onboarding new employees)
2 - Finance assistants, business managers (those with responsibility for maintaining employee records, making changes to payroll deductions, etc.).
  • Processing payroll
  • Onboarding new employees
  • Sending agreements to employees to acknowledge
  • To send teacher contracts to returning teachers each year
  • Send benefits information and possibly obtain benefits enrollment information
It seems to work fairly well and it is a huge pain to change, so will likely stay with Paylocity. It is also fairly priced compared to some other large players in the market.

Evaluating Paylocity and Competitors

Yes - Paycor. We replaced Paycor with Paylocity because we were no longer satisfied with the level of support we were receiving from Paycor.
  • Cloud Solutions
  • Ease of Use
  • Other
We were looking for support to be readily available when we needed it without long hold times. We were also concerned about cost and Paylocity seemed to be the best "bang for the buck" at the time.
Implemenation is key, so I think I might focus more of my attention on the implementation process to ensure the vendor I chose had a solid process and could guarantee experienced indivduals would be assigned to my project. I would also want them to spend some time understanding our needs before jumping in on implementation and also have a strong training program.

Comments

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