Item: Paylocity
Rating: 5
Author: Verified User

Overall Satisfaction with Paylocity

Use Cases and Deployment Scope

We use Paylocity for Payroll processing, performance reviews, benefit administration, data insights, etc. I wish there was more sophistication with the reporting and the workflows. I would also like to see the benefits module to be upgraded. We do not like the Mass manage benefits feature. I feel like every issue has to be solved with a mass manage benefits. I also wish the different departments in Paylocity had some level of cross training. There have been multiple times where I have bounced back and forth between benefits, and HR&payroll.

Pros and Cons

Pros

I do appreciate that there is a user-friendly app for employees
I find the dynamic reports very helpful. I like that I am able to add any fields or filter easily

Cons

Customer service: Cross training within the Paylocity departments (Benefits, HR & Payroll, Spending accounts, etc.) Also, I think reps should be encouraged to start a screenshare rather than talking on the phone.
I do wish the different modules were more seamlessly connected. Example: spending accounts does not have visibility into corrections that are made in Payroll for FSA.
Paylocity is supposed to be an all-in-one solution, but it feels disconnected at times.
In payroll, I wish there was an easier way to "make up" deductions. If someone was out on leave and they need to make up their deductions, we have to manually enter each code. There has to be an easier and clear way to do this. In UKG, you were able to manipulate each deduction/earning on the check.