Paylocity product review
Updated April 29, 2025

Paylocity product review

Jo-Ann Fiske | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

we use Paylocity for all of our payroll, onboarding and benefits along with taxes.

Pros

  • Time card processing
  • Benefit enrollment
  • Tax service

Cons

  • Market Analysis - sometimes doesn't register under employee
  • ACA should connect with benefits
  • Onboarding should be able to delete taxes not being used
  • Helping with E-Verify to make sure all employees are onboarded properly.
  • Benefit process seamless and quick.
  • Being able to scan in all employee paperwork to keep together
Onboarding has made the process easier. I like having all the components but I think they should work seamlessly together, like the Benefits combining with the ACA site.
Community has had a big impact with recognizing our employees milestones and birthdays automatically.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity does work well together for onboarding all the way to tax services. Just a few products that don't talk to each other and probably should.

Paylocity Feature Ratings

7.2
Employee demographic data
8
Employment history
10
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
4
Organization and location management
7
7.5
Pay calculation
8
Support for external payroll vendors
7
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
6
6.0
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
6
8.2
View and generate pay and benefit information
8
Update personal information
8
View job history
7
View company policy documentation
8
Employee recognition
10
Asset Management ()
Not Rated
6.5
Report builder
7
Pre-built reports
6
Integration with other HR capabilities ()
Not Rated
6.2
Performance plans
8
Performance improvement plans
7
Review status tracking
7
Review reminders
5
Multiple review frequency
4
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using Paylocity

140 - Employees use Paylocity to see their time cards, paychecks and tax forms. They can also login and change their personal information, request time off and even see employee recognitions. The company uses Paylocity for payroll, time cards, checks, garnishments, onboarding, taxes, time off, benefits, etc. Product works well, however, they do seem to make changes often which can be kind of confusing unless you are looking at all the updates.
2 - Our people need to know how to use the software for Payroll, onboarding, garnishments, taxes, benefits among other things. Processing weekly payroll is our main objective and keeping track of employee times through the timecard process. Managers can also log in and see the timecards for their own employees and also approve their time off.
  • Payroll
  • Taxes
  • Benefits
  • Onboarding
  • Onboarding has gotten easier especially with E-Verify
  • Payroll taxes being done by Paylocity has helped
  • Benefits administration has made the process smoother
  • Journaling is something I'd like to promote
  • Compensation
  • Learning
The product works great, except when it doesn't. we put a lot of effort into getting Paylocity up and running and I wouldn't want to start over with another product. The product itself is pretty good, just wish they didn't keep making constant changes. I do try to see what is coming up on the horizon, but the little changes made constantly can sometime make doing Payroll confusing.

Evaluating Paylocity and Competitors

Yes - We did payroll in house.
  • Ease of Use
I did not make the decision and was not working here when it was made.
If it was up to me, I'd look into other programs and see what the reviews are.

Paylocity Implementation

once all information was verified, it did go smoothly.
  • Implemented in-house
  • making sure all employees were listed
  • making sure all deductions were listed
  • making sure all year to date amounts were correct

Paylocity Training

Configuring Paylocity

They do have lots of products to offer, however, they all don't seem to flow into eachother.
ACA should be configured automatically when using benefits on Paylocity.
No - we have not done any customization to the interface
No - we have not done any custom code

Paylocity Support

Most of the time I am not speaking with my account manager, but whoever answers the phone. In most cases, they have been very helpful and even have gone above and beyond in some case to make sure I receive my answer. On one occasion, it did however take several days to get my answer, but in the end, my account manager made sure I knew what the outcome was.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't believe we have - not sure.
Yes - still not resolved as far as I know.
Have been a tremendous help with the garnishments service not just for child support but also for tax levy's.

Using Paylocity

the make changes constantly and can sometimes get confusing when you are used to doing something one way.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Cumbersome
  • Time cards
  • Payroll
  • Benefits
  • ACA
  • Compensation
Yes - works well and most employees use the mobile interface instead of on a computer.

Comments

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