It has promise , but I feel it falls short on what you expect as a user.
Updated April 29, 2025

It has promise , but I feel it falls short on what you expect as a user.

Suzanne Zubris | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I have encountered numerous issues with our state setups, management, timely payments and filings. Despite my repeated requests for someone to call me so we can address and resolve all the issues and problems to took MONTHS to receive any assistance in that manner and get that meeting - just emails. Then to meet and find out there was missteps on Paylocity side that started from our set up - I DID provide what what was needed and they found the forms.... We chose this service to relieve the burden of state management and filing, but it has only resulted in stress, headaches, and a loss of trust in Paylocity. Also when I pay $200 for set up .. it should be that .. set up for the state ... just not a part of of it .. and then more money for the rest. Another miscommunication. It really is my biggest headache . I have had issues when requesting items that can only be set up by Paylocity to only have it done wrong ... I am losing faith :(

Pros

  • Payroll seems to be easier than other HRIS Systems
  • Recruiting Platform
  • Compensation Info

Cons

  • STATE MANAGMENT - you need a separate experience rep to be assigned to you , not just the service/account rep
  • More help to walk through things - not given a document to follow .. I want that support.
  • Ability to manage contractors easier and people who are not on payroll
  • easy to process payroll
  • State management is worse for me .. and more expensive.
It has helped somewhat ... have not explored them all ... due to worry if it works etc ..
I have not had a chance to go through this ... LIKE really see what it does .. just sales spiel and images.. it wouldbe nice to have a sandbox or test period so we could really explore and see if we want to pay for it.
it was lacking in some items - hence the move to Paylocity

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

No

Payroll is decent State management not so much Support I wish was more like that and not just follow this document .. Knowledge and Support on Chat knowledge seems to be lacking Better Reporting options to pull what you need

Paylocity Feature Ratings

6.8
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
3
5.4
Pay calculation
7
Support for external payroll vendors
4
Off-cycle/On-Demand payment
8
Benefit plan administration
Not Rated
Direct deposit files
5
Salary revision and increment management
Not Rated
Reimbursement management
3
5.0
Approval workflow
7
Balance details
3
Annual carry-forward and encashment
Not Rated
4.3
View and generate pay and benefit information
3
Update personal information
5
View job history
Not Rated
View company policy documentation
3
Employee recognition
6
Not Rated
Tracking of all physical assets
Not Rated
5.5
Report builder
6
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
5.4
Performance plans
6
Performance improvement plans
6
Review status tracking
6
Review reminders
3
Multiple review frequency
6
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.5
New hire portal
8
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
6.7
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
Not Rated
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
6

Using Paylocity

100 - HR, Leadership and Employees
  • Payroll
  • Recruiting
  • Onboarding
  • onboarding
  • easier Performance Managment
  • Clear streamlines State managment
I am still trying to get this to work like I expectef

Evaluating Paylocity and Competitors

Yes - ADP and Worklogic
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Potential ease of use
I might have shoped more options

Paylocity Implementation

it was not super smooth and required a TON more work from my side than intially advised whne we made the descion to change to Paylocity
  • Implemented in-house
  • General Ledger set up
  • State Set up
  • being advised after the fact on extra costs

Paylocity Support

its hit and miss here ... some canned answers that don;t help and broken link s
ProsCons
None
Less knowledgeable
Not kept informed
Escalation required
Need to explain problems multiple times
unsure
when I talked to the intial salesman that got us signed up .. he seems to get the hlp I need when I am desperate

Using Paylocity

its still hard to figure some things out .. its NOT clear .... also you guys have never been able to fix the reimburemsnt sto where I see all active request .. no one seems to know what is going on.
ProsCons
Like to use
Unnecessarily complex
Requires technical support
Lots to learn
  • employee search
  • recruiting was BEFORE the update
  • Employee Payroll Terminations and prorated pay
  • Self Service Portal Set up
  • Document Acknowlegement
  • Market Pay - sometimes comes up blank
Yes

Comments

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