Paylocity Rocks
Updated April 29, 2025

Paylocity Rocks

Karen Carroll | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Paylocity is our payroll company - we use the Time & Labor and HR & Payroll modules which complement each other well. We also use their Onboarding module which makes it easy for the employee to put in their information and then make updates via the self-service portal. Paylocity has come a long way since we first started with them in 2016. Excellent improvements!

Pros

  • Transferring data to other companies (ex: 401k, welfare benefits, etc)
  • Reports are great
  • Payroll process is great

Cons

  • Cannot do a points drop off system - drops all points at one time (not from its occurrence
  • FMLA with Time & Labor does not transfer to HR & Payroll (have to manually track)
  • Good training guides
  • Reporting is great
Processing payroll goes pretty smooth and accurate. Attendance tracking needs improvement.
Videos and training documents are great. We really need to use the Peer Recognition more and may need to try the surveys as well.
At the time we went with Paylocity - it was the feedback from other clients that made me go with Paylocity.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

The integration between Paylocity and our 401k provider and our broker are great.
There are times I get a representative who is not sure about the information they need to give me but then there are times when the representative is very helpful.

Paylocity Feature Ratings

8.8
Employee demographic data
9
Employment history
9
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
9.5
Pay calculation
10
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
8.7
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
8
8.8
View and generate pay and benefit information
9
Update personal information
10
View job history
7
View company policy documentation
9
Asset Management ()
Not Rated
8.7
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using Paylocity

159 - Manufacturing Associates to Executives
2 - Knowledge of the system and what it can/cannot do
  • Payroll
  • Onboarding
  • Self-Service Portal
  • Uploaded policies for all to review
  • Expense Reporting
  • HSA
  • Cobra
  • FSA
Paylocity has come a long way since we started with them in 2016. Definitely making some good improvements for their clients and the employees as well.

Evaluating Paylocity and Competitors

Yes - We were with a PEO and replaced them with Paylocity.
  • Integration with Other Systems
  • Ease of Use
User friendly with representatives who can help get through areas that we needed help with. Implementation went very well with the limited amount of time we had.
I don't feel I would change the selection process. I looked at 3 payroll companies who all offered pretty much the same type of modules. It was the reference checks I did that leaned me to going with Paylocity vs the other two I was looking at.

Paylocity Implementation

  • Implemented in-house
Yes - The implementation team was amazing and very helpful. We first did Time & Labor and then moved into HR & Payroll.
Not sure - I'm not quite sure what you are asking for
  • Understanding some of the reporting

Paylocity Support

I know all support personnel do not know everything there is to know and they use knowledge-based documents to walk through items but sometimes I have to just say Okay and then hang up and call again to get someone with more knowledge...my time is valuable.
ProsCons
Quick Resolution
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
I'm not sure what the question is - "for" what? If there is such a thing called "premium support" I am not aware of it.
I have had amazing Account Managers who really know what I need and are a great help to me and my team. There have been many times where they take my issue(s) and follow up with me with where the issue is at which is great.

Using Paylocity

It's pretty user-friendly. Our employees once shown how to access information normally have no issues getting to where they need to get to if they need to update information or just review their paycheck.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Unnecessarily complex
  • Time & Labor
  • Self-service portal
  • HR & Payroll
  • Sometimes finding a report I need
Yes, but I don't use it

Comments

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