Great product with, in my opinion, not-so-great support.
Updated April 29, 2025

Great product with, in my opinion, not-so-great support.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We utilize Paylocity to capture time records, pay our employees, file all of our necessary governmental filings and for recruitment purposes. Paylocity keeps everything together in one nice comprehensive digital package.

Pros

  • Time off tracking, approvals and inserting into payroll automatically
  • Never "archiving" documents, so we can go back several years without issue.
  • The report writer is extremely helpful in pulling custom data from the system.

Cons

  • Expense reimbursements (the ability to track advances)
  • Performance (review process)
  • Tax filings (we constantly have adjustment/corrections to our accounts)
  • We are facing a $3,800 penalty with the State of MA due to, in our opinion, a Paylocity error.
  • The Report Writer has saved us hours of time gathering data for our Total Rewards Statements.
  • The lack of a good Account Rep has tarnished our feelings about Paylocity greatly.
Unfortunately, we've had to stop using the Performance module due to manager's complaints about its abilities and ease of use. We have had to pass on using its Expense Reimbursement module due to its inability to handle/track employee advances.
None. We currently use an external employee recognition software (Nectar). We have also had to invest in an external LMS.
We like this platform better than Paylocity's offerings.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

No

Paylocity's software is excellent, but I can't give a higher rating due to our poor customer service experiences.

Paylocity Feature Ratings

6.0
Employee demographic data
8
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
5
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
7
7.2
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
4
7.7
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
7
6.4
View and generate pay and benefit information
8
Update personal information
7
View job history
4
View company policy documentation
6
Employee recognition
7
Not Rated
Tracking of all physical assets
Not Rated
8.3
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
5.6
Performance plans
4
Performance improvement plans
4
Review status tracking
6
Review reminders
7
Multiple review frequency
7
7.0
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
8
Candidate development
6
8.0
New hire portal
8
Manager tracking tools
8
3.5
Corporate goal setting
Not Rated
Individual goal setting
3
Line-of sight-visibility
Not Rated
Performance tracking
4
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8

Using Paylocity

389 - All of our employees use Paylocity. From punching in, tracking their time, time off, to managers approving time and Admin reporting on payroll expenditures.
5 - Payroll processors, Payroll reporters and Human Resources.
  • Tracking time
  • Paying employees
  • Reporting expenditures
  • Reporting to governmental agencies
  • We able to upload our employee handbook
  • We are able to use Paylocity for employee communication
  • If the expense reimbursement module improved, we would use that.
  • As an LMS
We've had trouble getting a good Account Rep after years of having wonderful reps.

Evaluating Paylocity and Competitors

  • Ease of Use
The software is fantastic.
We might have chosen a system that had a better LMS so we could have an all-in-one system.

Paylocity Support

We've had to switch Account Reps several times. All have been very new and inexperienced and been in Paylocity for less time than us.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
I didn't even know this was an option.
No, sorry that we can't...

Comments

More Reviews of Paylocity

  1. Home
  2. HR Management Software
  3. Paylocity Reviews
  4. User Review of Paylocity