Paylocity is our go to payroll service.
May 05, 2025

Paylocity is our go to payroll service.

Rachel ODowd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Paylocity allows us to handle our payroll easily. They also take care of filing our taxes and making tax payments. When we first switched, they were able to help during COVID-19 with the social security repayments that other companies could not handle. However, they have many features that we don't use that are geared toward much bigger companies.

Pros

  • Provide a comprehensive website.
  • Allows us to easily handle payroll needs.
  • Processes and pays taxes for us.
  • Pays child support orders for us.

Cons

  • Customer service seems to lack knowledge to help when issues arise.
  • The website can be difficult to navigate.
  • No ability to import hours from our time clock.
  • We use this to process payroll. It gets the job done.
  • We save time as they process and pay our taxes.
  • Their system checks for errors reducing errors in submitting payroll..
We don't use them. There are many features that we, as a small business, don't need. They are likely a great fit for larger companies. Paylocity offers many features on its website. The app is a great feature, as it has reduced our need to print direct deposit stubs because our employees can access them on the app.
Paylocity was able to help us navigate social security deductions and repayments during COVID.

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Provides a comprehensive website. However, it can be not easy to use. Offers many features that can fit the needs of both large and small businesses. Once you learn the site, processing payroll is quick and easy. There are a lot of basic reports that are very helpful. You can also customize reports. Customer service needs training. They are often unable to understand and help when needed.

Paylocity Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
6
Pre-built reports
8
Ability to combine HR data with external data
9
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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