Pendo
July 19, 2022
Pendo
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the Pendo guides to educate and survey customers using segmentation, so the information is relevant. Before implementing Pendo, we had very limited visibility into how engaged our customers were. Now we have deep insight and can provide targeted education materials with just a few clicks.
- Customer segments.
- Educational guides.
- User activity.
- User workflows.
- General site traffic and length on site.
- Configuration and tagging can require advanced training.
- Help with best practices for naming features - things can get lost if you don't have a naming system/convention.
- Building dashboards can be confusing.
- Customer segmentation.
- User guides.
- Surveys.
- Understanding user activity is critical.
- User flows/engagement help prioritize areas for improvement.
- Targeted educational materials have improved engagement.
Prior to Pendo, our company didn't have any insight into analytics, so I don't have anything else to compare it to.
Do you think Pendo.io delivers good value for the price?
Yes
Are you happy with Pendo.io's feature set?
Yes
Did Pendo.io live up to sales and marketing promises?
Yes
Did implementation of Pendo.io go as expected?
Yes
Would you buy Pendo.io again?
Yes