Great tool for Product Managers
March 03, 2025

Great tool for Product Managers

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo.io to measure customer usage of our products and features. This helps us measure our project KPIs to see if our efforts and investments are valuable or if any changes need to be made to our products or features. Additionally, we use the NPS surveys to measure customer satisfaction of our products and to get feedback. The built in NPS also allows us to measure this metric over time to see how feedback changes positively or negatively.

Pros

  • Measurement of usage of products and features
  • NPS surveys
  • Creating guides and tooltips that populate on your site

Cons

  • Easier page tagging functionality
  • Better tooltip and guide installation features
  • Easier csv exports
  • Ability to prove our tools are reducing effort across other teams
  • Decreased time that product team spends pulling data together
  • Ability to prove that customers are adopting our products as we add new features.
Pendo.io is quite easy to navigate and has a good UI. They have help guides that are easy to access in case you have any questions about certain tools or features within the application. Pendo.io makes it easy to create new tagged pages and features. It also loads very quick even after adding a lot of pages and tags within your domain.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Pendo.io is great for companies who are measuring basic KPIs of their products such as usage, renewal, etc. Pendo.io provides some built in capabilities that help measure interesting metrics such as product adoption and acquisition. If you are trying to measure more complex KPIs that are very specific to your goal or industry, Pendo.io may not be suited.

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