Pendo.io Advocate
June 21, 2025

Pendo.io Advocate

Joe Kluesner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

Product development, understanding user interaction with our products, user onboarding, user research, feature promotion / adoption, client communication, client success / account management.

Pros

  • Client Support - CSM, Technical Team, documentation
  • New feature development - seems like they're always innovating
  • In-person events - i.e. Pendomonium, local /regional events

Cons

  • I've asked for one small tweak to guides page - to add a column for the goal, which seems do-able that hasn't been addresses
  • Their new home page is a little overwhelming.
  • The new email tool doesn't have a great UI.
  • Cutting cost and time in developing our new / updated application
  • Reducing time to first value for our users
  • Increased revenue / mitigated cancellation for expired contracts.
Primarily the guides. I have struggled with remembering to save all changes when creating guide. Wish they would save automatically & also have an undo / redo button.
We have already been using Pendo.io for many and it is integrated into our products.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Easy to use for many different departments - product, marketing, client success.

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