Solid option that sets the standard for its competitors
Anonymous | TrustRadius Reviewer
Updated August 14, 2019

Solid option that sets the standard for its competitors

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PRTG Network Monitor

We are a very small I.T. department so we're stretched thin on a good day. PRTG saves us significant time and trouble through its monitoring capabilities. We currently use PRTG to monitor all our I.T. systems, minus a couple SaaS applications. This allows us to generally stay one step ahead of our users, so when they come in to inform us of a paper jam we can inform them we are already working on it. It also gives us insights into how our systems are performing.
  • General monitoring.
  • Real-time operations map/dashboard.
  • Network traffic monitoring.
  • Weak with monitoring SaaS applications.
  • Print monitoring could be better.
  • Maps need an interface update.
  • We have better insights into overall performance.
  • Since deploying PRTG we have been able to be more proactive on some matters.
  • Proper configuration did pull time away from other projects, more than it should have if PRTG had more built-in capabilities.
PRTG wins on price. Other tools have similar capabilities. However, there was always some trade-off to make. Products like Zabbix and Nagios are overly complicated to configure, so there is a significant time cost. Tools like Datadog and OpManager just cost too much for a small I.T. operation. PRTG has found the middle ground in cost and capability, plus the choice between cloud or on-premise.
PRTG is great for our small team, it provides the higher-level insights we need. We do not need much depth at this point, so we disable those sensors. Having a couple maps up on a screen in our office is also great eye-candy for our users when they walk in, it always impresses the head of our institution.

Getting more in-depth monitoring and general analytics will require significantly more work. Sensors will need to be adjusted and added, and there are no pre-built maps of any kind. It just seems to lack some serious built-in "power tools."

PRTG Feature Ratings

Automated network device discovery
8
Network monitoring
8
Baseline threshold calculation
6
Alerts
7
Network capacity planning
5
Packet capture analysis
5
Network mapping
8
Customizable reports
8
Wireless infrastructure monitoring
8
Hardware health monitoring
8