Qualaroo Reviews

17 Ratings
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Score 9.0 out of 100

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Reviews (1-4 of 4)

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September 29, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support Rating

9
The support that Qualaroo offers is 24X7 Support. Being a leader and oldest player in customer feedback collection and insights, Qualaroo understands and values customer support.
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October 22, 2013
Vanessa Johnson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Support Rating

8
Qualaroo is quite responsive, but the representative my team spoke to seemed to have difficulty understanding the technical aspects of the product. They were unable to provide a clear answer about how to compute the response rate. However, they did extend our free trial as well as allow us to see beyond the first 50 responses (you are limited on the free plan).
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December 31, 2014
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Support Rating

7
Qualaroo support is prompt, but seems ad hoc. From my limited experience, I would say that Qualaroo doesn't have a very rigorous process in place for tracking cases yet. It's all email-based with no customer portal where you can see your cases (current and historical). On the positive side, I haven't had to submit a support case in over 10 months, so it's entirely possible that their processes have evolved in the interim.
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Feature Scorecard Summary

Survey templates (6)
8.7
Themes (6)
8.1
Custom logo/branding (6)
9.2
Changes to live survey (7)
9.2
Question design help (6)
9.0
Multiple question types (7)
8.9
Survey logic flexibility (7)
8.2
Response tracking (7)
9.1
Data export (7)
8.6
Standard reports (6)
9.1
Custom reports (6)
8.1
Analytics (6)
7.1
Access controls (7)
9.0
Compliance (7)
9.4
Vendor-offered crowdsourcing (3)
6.7
Respondent restrictions (6)
8.7

What is Qualaroo?

Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.

Qualaroo Competitors

Qualaroo Pricing

Starting Price: $199

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Entry-level set up fee?No