Quantum Metrics: Customer Journey
November 26, 2019

Quantum Metrics: Customer Journey

Rubeena Shaikh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

We use Quantum Metric to debug the issue or find out the customer issue going through Quantum Session. It helps to go through the customer journey and find out the issue.

Pros

  • It shows clear journey of customer.
  • We can easily find the error codes or APIs.
  • We can easily take the pop up screenshot.
  • We can easily share the Quantum Session with anyone.

Cons

  • Sometimes it doesn't capture the customer journey.
  • Sometimes it doesn't show the backend error logs.
  • It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
  • Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.
In other tools we cannot see the user journey, in other tools we need to write multiple queries but here the choice of filter is very easy. We can easily filter out the required data without any complicated query. It shows the customer journey like a video and we can play it with the speed of our choice. This is customer friendly. Anyone can easily learn to use the Quantum Metric.
It is user-friendly, easy to learn and find out the customer issues. Best part is that it shows the complete user journey like a video and we can run and stop it as per our choice speed and from wherever we want to see it. It has multiple filter options to find out the exact issue. Another best option is that we can easily share the Quantum Session and screenshots from the customer journey.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

It has multiple choices to find the customer session like an email ID, customer account, and IP address. We can also find sessions with the country filter which is very useful to find out the country-specific issues. We can add multiple search filters to find out the exact QM session. It shows API and can run the session as per API click or our choice.

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