Quickbase is an Excellent Product with Quick Help and Great Features!
December 15, 2021

Quickbase is an Excellent Product with Quick Help and Great Features!

Katlyn Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quickbase

In my organization, Quickbase was introduced as a helpdesk ticketing solution [in comparison with] another leading provider. My company wanted complete control over our system and Quickbase was the best option we found. Over the last 3 years, we've grown our use of Quickbase to manage the following: fleet system; complete facilities and tech projects; integrate online status forms with Microsoft Dynamics GP; collaborate [with the] Information Center; host new location pipeline/development summaries; store employee data; complete PCI compliance requirements; control inventory [in addition to other uses]. Quickbase allowed us to create a more user-friendly experience for our end-users while allowing us to create more insights [into] our business operations. The low-code platform is a perfect mix for users of all levels to get exactly what they need out of the Quichbase system.
  • Has plenty of help material for builders
  • Has an excellent support team for any questions or problems
  • Allows for extensive creativity while taking away most of the tedious work to get there
  • Expand the allowances of html/javascript tags for stylings

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My organization has been able to design, build, deploy and maintain custom business applications much faster and easier [with] Quickbase compared to having to build everything from scratch; think SQL reports and C# programs. We were able to test and roll out our help desk solution in under 3 months. [The process] would've been faster but we have extensive testing rituals. The other use cases that did not require non-IT users took 2 months at [the] most.
Mhelpdesk didn't allow us to create and customize exactly what we need, unlike Quichbase. I have nothing against Mhelpdesk [but] we just needed something a little more [suitable for our demands]. Our technical users were able to pick up what we designed much faster than Mhelpdesk's interface.
  • Building and deploying business applications faster
  • Improving our ability to drive insights from our data
  • Improving collaboration across one or more teams
  • Solving a specific business challenge
  • Building and deploying an application (or multiple applications) that meets our exact needs
The main outcome [we were looking for with] Quichbases was to build and deploy an app for our internal ticketing system and we [were able to] achieve that [goal] very quickly. We tweak our app as we think of more features to add for our end-users but otherwise, we were able to keep what we developed in the beginning. We have grown our applications from being used by one department to being used by almost all [our] departments. I have no doubt that Quickbase will be able to encapsulate our entire organization for all [our] needs.
Honestly, you don't need to be technical to build applications on Quickbase. Any time that I've had any questions, [I can look either to] the help center or the Quichbase community where you can post [inquiries]. Both [these] options have [come to the] rescue quickly. I began my Quickbase journey as a low-level IT employee which quickly morphed into Quickbase admin. The Quickbase community has been my biggest asset, and I love to answer questions [so] I can help others.
There's not a lot of "updating" that takes place in my organization. [We're] mostly adding new features as we think about them. I think the only time I've ever really updated an application is when an old employee left the company and we wanted to revamp the inventory process. Quickbase is super easy to make changes as needed.
Quickbase is well suited for many use cases [and] in particular, help desk ticketing. . We were able to create [a number of] table-to-table relationships, notifications and forms for each type of user. Quickbase [has made it easier] to get what we [want] when we [want] it. I have yet to find a scenario where Quickbase [wasn't an] appropriate solution.

Quickbase Feature Ratings