Quickbase gives a lot of power to power users and exactly the right amount of power to regular users
December 29, 2021

Quickbase gives a lot of power to power users and exactly the right amount of power to regular users

Rob Anderson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quickbase

Quickbase was used as a client and prospect management database. We housed all of our CMS, DNS, hosting, and other solution usernames and passwords for 200+ clients. We loosely used some tables for project tracking to know at a glance where all new projects were in the pipeline. In a similar fashion, we used a set of tables to keep track of open proposals and the last time a prospect was contacted. We also tracked the reason(s) a customer decided to leave us. All tables were linked to a client's "Company" record so we could always easily grab any data related to a specific customer whether they were still a customer or not.
  • Easily creating relational database tables
  • Simple and intuitive way to generate reports
  • Granular permission control on a per user basis
  • Better or more intuitive project management tools
  • User interface feels a bit unrefined
  • It's easy to generate reports but once you have them it's nearly impossible to change the formatting.

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Our organization didn't really use QuickBase to build an application. We mostly used it to create a customer database to store all of our specific customer login or other detailed information, as well as track prospects and new project statuses. Essentially a very very simple project management tool. We certainly achieved this goal, however, we eventually replaced QuickBase with a less expensive tool that was more suited to our needs.
We switched to Airtable and there are a few drawbacks that I immediately noticed with the new application. Airtable offers far less robust report-building options. Quickbase feels like the table-building aspect of Airtable but on steroids. Airtable is much faster to edit table data with the default view, but Quickbase offers far better reporting views.
  • Improving our ability to drive insights from our data
  • Solving a specific business challenge
We absolutely achieved the goals we set out to achieve with QuickBase. We needed a simple relational database to store all of our customer information. We needed to be able to have granular access to each table and datatype and QuickBase performed this task beautifully. The ability to pull reports based on the data we entered was terrific, albeit formatting the reports were lacking.
We often had to train new users on how to build reports using the data they wanted. Many users would want to pull reports from multiple tables but lacked the understanding of how to determine which tables or columns were required. Once training was provided we left the users to their own tinkering and rarely had to have follow-up training.
We regularly added additional fields to our tables. As the business needs to be changed, we found it quite easy to supplement our data collection efforts with new fields. One thing that would have been handy is to archive or otherwise hide fields that were no longer required but contained data we wanted to retain.
Most of our team used Quickbase as a glorified password manager. It performed this task incredibly well. The rest of our team used Quickbase for tracking new project statuses, which it didn't do particularly well. It's not a proper project management tool (or at least our implementation of it wasn't) so we found it lacked the robust tracking we desired.

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