Overall Satisfaction with QuickBooks Online
I was really hoping that all the reviews about poor customer service were isolated incidences. They clearly are not. I cannot believe how atrocious the customer service is. Twice on the chat function I've had reps say they were transferring me and they did not. I wonder if it's possible to transfer with chat. Previous to that I had a rep call me back because I was told I would get a call back about an issue. The rep immediately hang up when I answered. Presumably to make it look as though they called, but so they didn't actually have to help with anything. It seems next to impossible to actually get help with anything. It's transfer here and transfer there and disconnections etc. Based on the industry that this is in and what it is used for it blows my mind that it is so bad. There are some minor issues with the functionality of the website as well, those are minor and not a huge hinderance at this point.
- Nothing really yet
- CUSTOMER SERVICE
- CUSTOMER SERVICE
- Language on products
- Negative thus far, I've wasted way too much time trying to talk to customer service reps and getting no where
I thought it would be better and I like the interface better but the customer service is so lacking it's infuriating
Do you think QuickBooks Online delivers good value for the price?
Not sure
Are you happy with QuickBooks Online's feature set?
Yes
Did QuickBooks Online live up to sales and marketing promises?
No
Did implementation of QuickBooks Online go as expected?
No
Would you buy QuickBooks Online again?
No
QuickBooks Online Feature Ratings
QuickBooks Online Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - No