Great until it became terrible, stay away from live bookkeeping!
November 02, 2022

Great until it became terrible, stay away from live bookkeeping!

Pamela Hansen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

I use QuickBooks Online to keep track of all my business financials. I send invoices, keep track of expenses and use the reports at the end of the year for taxes.

Pros

  • Easy to send invoices
  • Fairly easy to use with minimal training
  • Easy to use reports for taxes at end of year

Cons

  • Customer service is very hard to reach a person
  • Live Bookeeping is terrible in my recent experience-they messed up my books and then I have had to spend many hours with someone at QuickBooks trying to fix them while I have to continue to pay $200 a month for the service of fixing the mistakes and mess they made.
  • Extremely poor communication regarding the process of them cleaning up my books and changing categories and not telling me. Also, they switched me from clean up to monthly live bookkeeping without telling me and thus taking away any option I had to get reimbursed for the clean up that they totally messed up. They say 100% guarantee but only if you catch it before they switch you to monthly. Since I did not know I was switched to monthly I could not catch it.
  • The premise of bookkeeping clean up is great but the implementation was extremely poor. They should have asked me more questions about my use before changing things.
  • Until recently it has been great, however I have just spent $1000 and much unreimbursed time probably worth another $1000 to fix mistakes so my return on investment right now is poor
I use Gusto but have not evaluated it. It works great for us.

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

I wasn't involved with the implementation phase

Would you buy QuickBooks Online again?

No

The basic use of QuickBooks for my company has been great but the live bookkeeping has been awful and customer service has been terrible as well.
Customer support was very hard to contact. One person in live bookkeeping has been very helpful but other than that they are hard to reach
Until recently, QuickBooks Online has been perfect for my small business. It works well for a very small business like mine. However, my recent experience has left me feeling very differently about the company.

QuickBooks Online Feature Ratings

7.1
Accounts payable
7
Accounts receivable
7
Cash management
7
Bank reconciliation
7
Expense management
7
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
8
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
7
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
5.0
Pay calculation
5
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Dashboards
Not Rated
Standard reports
8
Custom reports
8
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

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