Overall Satisfaction with Raiser's Edge NXT
We are using NXT across the whole organization to support development, volunteering and events. We have staff and volunteers acessing the system based on a fairly complex matrix of security groupings. A few people are trained for across the board access and many more to complete various specidic tasks.
- The interconnectedness of the electronic communication and online gift giving options has reduced data entry hours in a big way.
- Assistance with Analytics and regular address checks keep the data correct and productive
- Online hosting has saved our IT department many heachaches especially when local servers went down.
- We used a third party vender to make events possible but switching everything event related to RE NXT was a huge relief. Less duplication, better income, better reporting and much less stress.
- I think the email receipts could be improved - both the automatic sends in response to online gifts and the ones generated via Mail functions.
- Sometimes our donor credit cards are refused even though they will go through when we try via another gateway
- To use the Tribute module we end up adding deceased individuals as constituents - which is unhelpful for us.
- Not having the ability to send iCards is a significant drawback for Tribute donations. I am sure Blackbaud is working on it but it should already be available.
- I'd like to see more peer2peer opportunity in the software rather than having to add additional products.
- Operational Efficiency
- Increased revenue from new donors
- Increased revenue from existing donors
- Reduced IT expenditure due to cloud deployment
NXT has saved us considerable money and time. We no longer have a range of third party add-ons. We are building a big donor drive in the fall based on Analytic results and are doing better stewardship of new donors. Our IT department probably gives us 1 hour a month rather than 15 hours in the past.
I am alway ready to hear about benchmarks and best practices from Blackbaud. I use the information frequently when making presentations to my boss and the board. I can alwasy find quality information and ideas.
I was forced to use an Oracle based service in one job and hated it. I am a devoted RE user.
Raiser's Edge NXT Training
- Online training
- Self-taught
Unless you are a database genius you need basic training to be able to launch a self training regime! Training can be selected on a specific topic or in general. I asked staff members to learn the basics then champion a certain module - Event staff "owned" the event module even if they never learned how to enter a gift. But, once set up, event staff could do what they needed without having to wait for reports or anything else.