Honest Review
Updated September 26, 2024

Honest Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue by GoTo

We use it for computer maintenance and support services.

Pros

  • Unattended feature is the best in Rescue
  • We can customize it and put our company name which I like the most.
  • Rescue Calling Card for our existing clients and they can connect to us by just clicking on it.
  • Very much user friendly and easy to use, Even if you google search then it will show on the top of it

Cons

  • Though it is the best but pretty expensive.
  • Sometimes its keep on dropping. May be because it consumes too much of bandwidth.
  • This rescue does not working properly with hotspot 4G but only works with broadband,
  • It looks legit business that will be positive
  • Nowadays even scammers are using this paid version that might be negative in near future
it is very user friendly
No body can reverse the remote access
I have seen many online scams
there are many things that we can do in the rescue which makes it like a branc
Both are good but not that user friendly as compared to logmein rescue. Rescue is better when you are using multiple remotes in one console or in one license

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Well suited scenarios is that it does not give a warning while taking remote that this might be a spam because we will have the full paid version but if you are using trial then it keeps on dropping and a warning while taking a remote ..

LogMeIn Rescue Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Monitoring and Alerts
10
Multi-platform remote control
10

Using LogMeIn Rescue by GoTo

3 - computer services and sales
this is user friendly so we do not need any skills . We been using it for the last 12 years
  • down time rarely
  • sometimes session is lost automatically
  • some times it crashes may be because of updates
  • nothing so far
  • may be once our head count increse then will decide

Evaluating LogMeIn Rescue by GoTo and Competitors

  • Ease of Use
It all depends upon the line of business and the number of agents but my first choice will always be LMI Rescue

LogMeIn Rescue by GoTo Support

I got a FIRST CALL RESOLUTION FROM THE SUPPORT
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I got premium because this is user firnedly
I forgot but it had happened many times

Comments

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