Item: RingCentral MVP
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Primarily, we got RingCentral as a softphone with digital assistant. However, it came with additional features that were also used such as a fax line, Glip (a collaboration platform), and RC Meetings (powered by Zoom). Glip and RC Meetings being used almost daily by everyone, while the phone and fax were utilized by myself.

Pros and Cons

Softphone.
Mobile app.

Harsh marketing.
Buggy software.

Return on Investment

Simplified system operations.
Created a collaborative platform that was easy to utilize.

Support Rating

RingCentral's support was overall a bit frustrating. It was difficult to get real solutions when we ran into bugs or issues with the software. Most of the time, we had to find our own answers via Google or social media as their support site wasn't easy to find answers. Also, when seeking support, it took a while to get a response.

Key Insights

Do you think RingCentral MVP delivers good value for the price?

Are you happy with RingCentral MVP's feature set?

Yes

Did RingCentral MVP live up to sales and marketing promises?

Did implementation of RingCentral MVP go as expected?

Yes

Would you buy RingCentral MVP again?

Other Software Used

Trello, Zoom, Leadpages, Keap (formerly Infusionsoft), G Suite, Doodle, WordPress, Yoast Wordpress SEO Plugins, Acuity Scheduling

Likelihood to Recommend

RingCentral is a great solution if you are a small business and need a secondary number, but are still the primary person of contact. I like the ability to receive calls during business hours through the app on my personal cell, but the ability to forward to voicemail, etc. during other hours.
I think it is a great phone/communication solution for solo to small businesses.
I feel like if I needed to use the phone for business more than a couple times a day, I would have a really hard time though. Being web based, when the software wasn't working properly it wasn't the end of the world.

Cool Platform, but Overpriced for What it Does

Overall Satisfaction with RingCentral