Cool Platform, but Overpriced for What it Does
Updated April 01, 2021

Cool Platform, but Overpriced for What it Does

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

Primarily, we got RingEX as a softphone with digital assistant. However, it came with additional features that were also used such as a fax line, Glip (a collaboration platform), and RC Meetings (powered by Zoom). Glip and RC Meetings being used almost daily by everyone, while the phone and fax were utilized by myself.
  • Softphone.
  • Mobile app.
  • Harsh marketing.
  • Buggy software.
  • Simplified system operations.
  • Created a collaborative platform that was easy to utilize.

Do you think RingEX delivers good value for the price?

No

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

No

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

No

RingEX is a great solution if you are a small business and need a secondary number, but are still the primary person of contact. I like the ability to receive calls during business hours through the app on my personal cell, but the ability to forward to voicemail, etc. during other hours. I think it is a great phone/communication solution for solo to small businesses. I feel like if I needed to use the phone for business more than a couple times a day, I would have a really hard time though. Being web based, when the software wasn't working properly it wasn't the end of the world.

RingEX Feature Ratings

Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
6
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
8
Answering rules
10
Call recording
10
Call park
9
Call screening
6
Message alerts
5
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
Not Rated
Mobile app for Android
6

RingEX Support

RingEX's support was overall a bit frustrating. It was difficult to get real solutions when we ran into bugs or issues with the software. Most of the time, we had to find our own answers via Google or social media as their support site wasn't easy to find answers. Also, when seeking support, it took a while to get a response.