The RingEX user experience for calling is solid across platforms, but the unified app is average.
April 19, 2021
The RingEX user experience for calling is solid across platforms, but the unified app is average.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
Our organization uses RingEX as the primary VoIP phone system. Additionally, we use RingEX's app, Glip, for calling, voicemail, chats, meetings, text messages, and faxes. Switching to RingEX's cloud-based, hosted solution allowed us to scrap our legacy phone system that was prone to errors and outdated in its functionality. Having a cloud-based phone system was also important in supporting our displaced workforce as many employees need to work remotely because of the Covid-19 pandemic.
- Cloud-based solution that can support a remote workforce.
- Excellent call switching between devices, such as moving a call from a computer to a cell phone.
- Automatic transcription of voicemail isn't perfect, but it is helpful.
- The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
- The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
- RingEX personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
- Cloud-based VoIP calling
- Simple management user interface with helpful analytics
- Multiple device support and apps
- It allowed us to scrap our outdated phone system that was unreliable.
- It supports workers who need to work from a variety of locations, not just the office.
- It has improved our internal communication options by offering multiple apps across various platforms.
- Cisco Webex Calling
RingEX was a better and simpler platform for calling than Cisco Webex a year ago. However, it seems as though Cisco might have closed the gap with an improved, unified client in the updated Cisco Webex. RingEX has a solid web interface for managing users, devices and licenses. RingEX also had better analytics on call quality than what Cisco had offered.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes