The RingCentral user experience for calling is solid across platforms, but the unified app is average.
April 19, 2021

The RingCentral user experience for calling is solid across platforms, but the unified app is average.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

Our organization uses RingCentral as the primary VoIP phone system. Additionally, we use RingCentral's app, Glip, for calling, voicemail, chats, meetings, text messages, and faxes. Switching to RingCentral's cloud-based, hosted solution allowed us to scrap our legacy phone system that was prone to errors and outdated in its functionality. Having a cloud-based phone system was also important in supporting our displaced workforce as many employees need to work remotely because of the Covid-19 pandemic.
  • Cloud-based solution that can support a remote workforce.
  • Excellent call switching between devices, such as moving a call from a computer to a cell phone.
  • Automatic transcription of voicemail isn't perfect, but it is helpful.
  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
  • Cloud-based VoIP calling
  • Simple management user interface with helpful analytics
  • Multiple device support and apps
  • It allowed us to scrap our outdated phone system that was unreliable.
  • It supports workers who need to work from a variety of locations, not just the office.
  • It has improved our internal communication options by offering multiple apps across various platforms.
RingCentral was a better and simpler platform for calling than Cisco Webex a year ago. However, it seems as though Cisco might have closed the gap with an improved, unified client in the updated Cisco Webex. RingCentral has a solid web interface for managing users, devices and licenses. RingCentral also had better analytics on call quality than what Cisco had offered.

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RingCentral was fairly simple to implement. It has a good management interface through the service portal. The analytics available in the service portal are good and continually getting better. The mobile app is easy to use and makes it simple to switch a call from a computer to it and vice versa. The downside to RingCentral is its lack of integration with on-prem Exchange and the bundling of RingCentral Video, which is an immature virtual meeting tool.

RingCentral MVP Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android