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Salesforce Community a robust and future forward platform
July 06, 2019

Salesforce Community a robust and future forward platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

Our team uses The Community cloud to facilitate a customer portal to allow users for self-service access. We've built in integrations and components that make this more user-friendly and allows the users to have access to a lot of their information around the clock to have proper planning and increase productivity.
  • Lightning is a robust and forward development platform.
  • Access to Salesforce and objects are simple and quick.
  • The speed to developing and deploying are very streamlined.
  • The development stack requires a decent amount of experience.
  • The guide rails for system limits would be a little better if shared with development.
  • Known issues are not shared as often, unless a problem is presented.
  • Allows our customer quicker self service.
  • Allows us to service 24/7.
  • Reduces call volumes.
Salesforce Community cloud stacks fairly well, as it's a unique product. To get a lot of the functionality, we looked at building a custom application that would serve something similar to this. The amount of time to build that application vs using Community Cloud was quite large, and we opted for Community Cloud for its out of the box integrations.
Through ease of use and expandability, I think that Community Cloud is a best in class at exposing Salesforce integrations, as well as expandability in working through building custom add-ons for Salesforce for collaborations and self-service. Additionally, the speed to market on these changes are lightning-quick and allow for experimentation.
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
As Community is part of Salesforce, integration is out of the box. We can utilize controllers we've built in the past, as well as utilities we have set up for out of classics. With the reuse of code, and expandability on existing functionality, we can easily bring integrations to market, as well as think of new ways to use existing features.
If you need to spin up a site for collaboration or information for your current Salesforce user base, then communities is the best option, as it allows easy access. It also allows quick spin up of components and development of new functionality that may not be out of the box with regular updates.