Salesforce Community Cloud, a Great Foundation for CRM
Updated March 18, 2020

Salesforce Community Cloud, a Great Foundation for CRM

Joseph Alleruzzo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

Salesforce Community Cloud is primarily used as a CRM platform for customer data holding. I am able to get a full view of my client's customers enabling us to deliver smarter, faster, and more personalized communications. One of the best parts is when we automate service processes, streamline workflows, and surface key articles, topics, people for customer service.

Pros

  • Save costs by hiring a support service.
  • Reach the customers quickly.

Cons

  • Risk of instability.
  • Data loss.
  • Save time on customer management.
  • No need to hire full support staff.
Overall, Salesforce is the most effective solution since it is part of an integrated stack to house and activate CRM audiences within an email, but also expand upon it via the DMP. This can allow for cross channel reach and exposure frequency measurement. If we were to partner with someone else, the communication would be fragmented.
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

Salesforce Cloud has and integration with Microsoft Flow, allowing us to produce automatic triggers to integrate with other applications and reduce reliance on user action for monitoring for certain events. The search function does not allow complex queries and is not presented in any logical order. It is just a basic "free text" search.

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