Item: SAP Commerce Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use SAP Commerce Cloud to run both our B2B and B2C ecommerce sites. We chose SAP Commerce Cloud because of how easily it integrates with SAP ERP. We started with B2B (where clean data integration is especially important because of custom-specific pricing and product rules) and were so happy with it that we moved our B2C sites to SAP Commerce Cloud a few years later.

Pros and Cons

Integrates with SAP ERB.
Easy to manage product catalogs, especially for multi-site implementations.
Simplified access for customer support team to troubleshoot issues.

Opportunity for improved search functionality, Solr is built-in and difficult to customize.
Opportunity for easier integration with CRM platforms to drive personalization.
Opportunity for easier to implement SSO.

Return on Investment

Has helped us drive channel shift to ecommerce.
Has helped us meet our customers needs for secure levels of access.

Scalability

Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.

Ease of Integration

It is easy to integrate with other SAP products, but more difficult with other products made by different vendors.

Alternatives Considered

N/A - I was not part of selecting this solution.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Not sure

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Likelihood to Recommend

SAP Commerce Cloud is well suited to enterprise-level organizations with business and technical teams dedicated to growing and maintaining the MarTech stack; even in a large organization, the company should expect to be able to fund technical partners for larger projects and integrations. It is not appropriate for smaller organizations looking for a more plug and play solution or for someone who is looking to buy something once and then let it run without too much ongoing maintenance.

Good for enterprise level companies with large ecommerce channel.

Modules Used

Overall Satisfaction with SAP Commerce Cloud