Item: SAP Commerce Cloud
Rating: 9
Author: Verified User

Overall Satisfaction with SAP Commerce Cloud

Use Cases and Deployment Scope

We are a B2B e-commerce operating purely as a marketplace for the hospitality industry. SAP Commerce Cloud is connected to the Mirakl Marketplace Platform to manage content from 3rd-party sellers and orchestrate orders with them. As a B2B, we also have e-commerce integrated via punch-out with our big hotelier groups to improve the buyer experience, providing a more B2C-like experience.

Pros and Cons

Pros

Scale when growing
Integration with other systems
Robustness in the cloud with no downtime

Cons

Break the product into smaller parts to become nearly a SaaS, reducing associated costs for continuous upgrades
Explore more e-commerce business models such as marketplace native in SAP Commerce Cloud
Ready-to-run add-ons to avoid small features become a project

Return on Investment

Positive impact on the implementation of the ISS recommendation engine as an add-on to Commerce.
Negative impact on the implementation of a marketplace platform not natively covered by the SAP CX suite requires a significant increase in the total cost of the stack with 3rd-party solutions.
Easy to work with other SAP solutions in the same ecosystem.

Usability

It has improved significantly and is now a good UX platform, despite being a complex solution due to the massive catalogs and processes it manages.

Alternatives Considered

VTEX Commerce Cloud and Adobe Commerce

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

Mirakl Marketplace Platform, Mirakl Target2Sell

Likelihood to Recommend

If you adapt to the SAP Commerce Cloud features, it is fantastic. Don't get convinced by any integrator to adapt it to you. Usually, an operator does not need anything special in the back office, and customization is in the frontend. Now that it is composable, it is much easier to work with.