Better than a manual process but needs work

Although I like SAP Concur more than the paper trail my company was using, there is still a lot of room for improvement. There needs to be more Expense Types as not all of the expenses we create are listed in the dropdown. in addition, if you create an Associate Meal (traveling), you cannot add co-workers to your meal if you are covering for a group of people traveling. It also picks up too many itemizations and there needs to be a way to remove ALL of the itemizations as opposed to removing them one at a time after scanning in a receipt.

That is not my side of the business so I do not know.

Our associates, especially sales people, have been clamoring for an automated expense report system for years and this helped us get current and made the team a lot happier than the manual way we were doing expenses. For managers it has really helped in monitoring the expenses and pushing back on the associates for corrections in a easy and quick way.

See previous answer.

No paperwork! All online and easier to track. It is great for associates to be able to use their phone to upload receipts and for managers to get one report every month to approve.

We have saved our support team hours of sifting through paper copies of forms and receipts in order to get expenses paid.

I have not experienced any other expense management programs.

The best way to get employees to start using it is to have them jump in and get their first receipt uploaded and saved and then help walk them through the process as they experience it for the first time.

I would have had more of the management staff look at all the options that we entertained for expense management.

I do not know

I wish I could, however I have not had an issue that requires support, which is great in and of itself.