Not amazing gets the job done.
July 22, 2025

Not amazing gets the job done.

Justin Aldrete | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense

Overall Satisfaction with SAP Concur

I use SAP Concur as an expense reporting tool to submit my own report and to approve other's reports for processing. The "problem" that this product addresses is submitting reports for expenses. I wouldnt classify expenses as a "problem" but more of a need, and this need can bi filled more effeciently by another app, or maybe by some clarificaitons from SAP to our accounting department. The scpoe of our use case is collecting expences to track spending and control outgoing payments.

Pros

  • Allows me to upload receipts
  • tracks expenses
  • communicates the status of submitted reports

Cons

  • getting rid of 2FA
  • allowing historical look ups for users not just admins
  • being more user friendly on mobile versions
  • there is an increase transparancy (positive)
  • employees feel forced to submit on time reports (positive)
  • there is not a reminder to employees on when reports need to be sent (negative)
  • there is a limit on amount of reports that can be submitted (negative)
  • A returned report being resubmitted counts as ANOTHER submittal
I am not too sure what they have set up just yet.
SAP was selected prior to me coming on board. I prefer other services however, getting set up is a whole other process and I would prefer to work some things out before switching. Customer service is also important in this process and necessary for solving issues. If we cannot work up up a solution then it will be time to research switching.
I am not impressed with SAP Concur. I have more negatives than positives. I suppose that SAP Concur has allowed us to grow in the sense that we can now track purchases and have a better control on spending. We require specific things to approve an expense before swiping a card, so getting to the expense report is just the last half of the battle for our employees.
All this app is doping for us (currently) is collecting receipts and paying some bills. There is not a situaiton where (i believe) we are taking advantage of any innovations, or ground breaking technology. Users are nto benefitting individually, they can take pictures of their receipts for any app we chose to use.

Do you think SAP Concur delivers good value for the price?

No

Are you happy with SAP Concur's feature set?

No

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

No

SAP does what you tell it to. So if it is reporting incorrectly, it is because you told it to report incorrectly. On the other hand, when I am going back through to look up some past expenses, I cannot do so. Once the report is "approved/ paid" it goes away for me and I need to request one of my employees to look up and send me what I am needing to reference.

SAP Concur Feature Ratings

Employee Expense Reporting
8
Corporate Card Reconciliation
8
Customizable Approval Policies
8
Financial Document Management
8
Payment Status Tracking
8
Payment Audit Trail
2
Duplicate Bill Detection
2
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated

Comments

More Reviews of SAP Concur