Great tool that is growing super fast
October 03, 2019

Great tool that is growing super fast

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

So far, we are developing prototypes to be tested and considered for clients in the future. It's being used only by the technical team.
  • Easy UI
  • Lots of channel integrations
  • Different programming languages
  • There could be a platform to help us build the webhook.
  • Destination input inside the platform to ease the connection to the backend system.
  • More customizations for the bot UI (different styles, change of images).
IBM Watson Analytics has document indexing tools, which SAP CAI does not have yet.
The Slack group was great, but now it was decided to use the SAP answers platform instead, which it's not always ideal.

Do you think SAP Conversational AI delivers good value for the price?


Are you happy with SAP Conversational AI's feature set?


Did SAP Conversational AI live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Conversational AI again?


It's a great tool for simple READ operations of a backend system, like checking product prices, sales delivery dates, list product items, but not very suitable for complex NLP tasks, such as index a Word document and look for answers based on an input from the user.