SAP Conversational AI Review
October 03, 2019

SAP Conversational AI Review

Marcella Penha | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

It's used only by the department for test purposes but also in a specific case for a client involving a FAQ bot. Our concerns are related to the algorithms to classify documents. I heard SAP will release an update with this feature to upload documents for training and we are looking forward to them.
  • Native connection for Alexa and SAP platforms
  • Memory management
  • Language support
  • Webhook is easily configurable for OData services. There could be better documentation about it.
  • Features to improve the NLP.
  • We could use it for a client but we would need a more complex NLP because we needed, for example, to train our bot based on documents. Maybe this could be achievable with SAP Leonardo services but I couldn't see how to do this.
SAP Conversational AI was the best option because I believe it can be powerful in the future to integrate with SAP technologies, that's why I'm investing in it.
I think the documentation could be better, even the samples/tutorials.

Do you think SAP Conversational AI delivers good value for the price?


Are you happy with SAP Conversational AI's feature set?


Did SAP Conversational AI live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI go as expected?


Would you buy SAP Conversational AI again?


It can be perfectly used for customer service in a web page or even on another channel. The functionalities can be improved using the webhook (for more complex implementations) but if you need a more robust NLP, maybe it's not the better option.