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My SAP Conversational AI Review
October 01, 2019

My SAP Conversational AI Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with SAP Conversational AI

We use SAP Conversational AI in our product to provide our users with customer service automation. In my company, it's used by a technical team, then by our marketing or customer service teams with our customers, and by their own end customers. It helps them automate recurring requests handling.
  • Great for NLP
  • Pretty easy to integrate
  • Reliable
  • Cost reductions for conversation handling.
Drift, Intercom
Great when a technical integration is possible but too heavy when brands don't have time or resources to focus on that topic and are looking for an easier technology to deploy.

Customer Experience

The documentation is pretty complete and the team is available to help.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Not sure

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Conversational AI (discontinued) again?

Yes