Perfect for Small to Mid Sized Businesses
April 01, 2016

Perfect for Small to Mid Sized Businesses

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Crystal Reports

SAP Crystal Reports has helped us in taking the data we have and making reports quickly that are formatted for a professional look. We were able to link the database directly and make the reporting process easier for employees who do not have any background with SQL. The power of SQL with the simplicity for non SQL savvy employees was helpful for us. A few of us took online training courses and then after that we have had other employees mirror us as we use SAP Crystal Reports to learn how to use it as well as helping us better learn since teaching how to do something tends to help expand the understanding of it to then be able teach it.
  • Create professional looking reports easily
  • Generate invoices and estimates for clients
  • Access more data in reports than previously we used
  • Requires training video - Not easy to just learn by trail
  • The snapping for drag and drop does not always work properly
  • It can run slower at times than we would like
We were using Excel, so going to Crystal Reports from Excel was a big upgrade. This made the process of taking data from our database easy and the ability for generating reports easy so more employees can run the reports.
They offer the 30 day trial so you can see how it will work for your needs.

SAP Crystal Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
7
Report Formatting Templates
7
Drill-down analysis
7
Formatting capabilities
8
Integration with R or other statistical packages
6
Report sharing and collaboration
8
Publish to Web
7
Publish to PDF
7
Report Versioning
6
Report Delivery Scheduling
7
Pre-built visualization formats (heatmaps, scatter plots etc.)
7
Location Analytics / Geographic Visualization
9
Predictive Analytics
8
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
7
Responsive Design for Web Access
7
Mobile Application
7
Dashboard / Report / Visualization Interactivity on Mobile
6

Using SAP Crystal Reports

12 - Sales Primarly
  • Reports
  • Invoices
  • Estimates

Evaluating SAP Crystal Reports and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation

SAP Crystal Reports Implementation

SAP Crystal Reports Support

Prompt support has always been given
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None