Item: SAP SuccessFactors
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

SAP SuccessFactors is primarily used for time off tracking and planning, performance metrics and goals, our organizational chart, and as a hub to link employees to other relevant information. Overall most users log in rarely, with their primary goals being time off requests. Goals are becoming more utilized.

Pros and Cons

Time off tracking
Time off planning
Goal structure flexibility

Overall UI is extremely dated and clunky on some pages
Time off calculations can be confusing to new users
Goals can be clunky to learn to use well with milestones/updates

Return on Investment

Localized and unified the goal setting process
Localized and unified the PTO process, saving time and confusion
Localized some employee profile data

Ease of Integration

I did not set up or investigate integration with SAP, but I can say that we still have separate systems for employee data, meaning updates have to be manually mirrored across systems. I can't say for certain if this is a workflow issue or a system limitation for integration.

SAP SuccessFactors Globalization

As a global organization, this is important to our company. It seems SAP SuccessFactors performs as expected in this regard, I can't cite a specific issue nor a specific high point.

Alternatives Considered

UKG Ready and ADP Enterprise HR

SAP SuccessFactors has a much better user experience than UKG. UKG Is harder to use, more complicated, and less visually appealing. Self-service was difficult, if not impossible for some users with UKG while SAP tends to be fairly easy for most users, though the populations I worked with each software were vastly different and may account for some of the disparity.

Key Insights

Do you think SAP SuccessFactors delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors again?

Yes

Other Software Used

Microsoft 365 Business Premium, Aha!, Freshservice, HubSpot Academy, HubSpot Sales Hub, HubSpot Marketing Hub, monday.com, Trello

Likelihood to Recommend

SAP SuccessFactors isn't the worst or best method I've seen for PTO tracking and performance, but it does perform well enough. If you're using a spreadsheet system of any kind this would be a huge step up. If you have an intuitive system already in place, it's likely not worth the change. The complaints I have are frankly minimal and surface-level, but they do exist.

Better than some, still not perfect

Modules Used

Overall Satisfaction with SAP SuccessFactors