SuccessFactors - Big no!
Updated July 25, 2024

SuccessFactors - Big no!

Gal Avraham | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Performance & Goals
  • Compensation

Overall Satisfaction with SAP SuccessFactors

SAP SuccessFactors is used company-wide (globally). It has replaced a number of local systems and assisted us with globalization. We manage employee records and headcount in the system, offer management reports, and even connect the system to our BI. A few months later we deployed the Performance module and later on the Compensation. This gives us a full cycle of main HR activities. We will soon implement Position Management. However, we have not chosen to use Recruitment and Onboarding modules.

Pros

  • Headcount report
  • Employee records

Cons

  • Reports
  • UX and UI are terrible
  • Integration tool/API is complex
  • Employee records
  • Headcount
  • Performance and compensation
  • Reports
  • Moving from Excel to this source of truth was a revolution
  • Not cost effective
  • Not meeting high cyber security standards
I selected SAP only because it came first and one of the executives pushed for it, disregarding how it would need to meet the business requirements. Cyber security should have disqualified it, as well as interfaces and reporting capabilities. However, internal politics won! We recently implemented Oracle Cloud ERP and its integration was simply out of the box, so seamless.

Do you think SAP SuccessFactors HCM delivers good value for the price?

No

Are you happy with SAP SuccessFactors HCM's feature set?

No

Did SAP SuccessFactors HCM live up to sales and marketing promises?

No

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

No

Salesforce CPQ (formerly SteelBrick), Greenhouse, Pardot, Blackberry Workspaces (formerly Watchdox), Webex Meetings
[In my opinion,] everything with SAP is complicated and they don't give the client complete independence. [From my experience,] they give full provision only to partners, which bind you to them, so you cannot run on your own even if you are certified and capable. [I feel] the UX is terrible and the reports are poor. We had to connect the system to our BI. Since the API is complex the ETL often crashes. [In my opinion,] it's a heavy maintenance system for RnR and Permissions. Due to minimal local resources, implementation prices are high, even when the job is offshored to India.

SAP SuccessFactors HCM Feature Ratings

3.0
Employee demographic data
2
Employment history
4
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
1
Organization and location management
4
Payroll Management ()
Not Rated
2.0
Approval workflow
2
Balance details
2
Annual carry-forward and encashment
2
2.3
View and generate pay and benefit information
2
Update personal information
1
View job history
3
View company policy documentation
3
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
2.0
Performance plans
2
Performance improvement plans
2
Review status tracking
2
Review reminders
2
Multiple review frequency
2
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
2.3
Corporate goal setting
3
Individual goal setting
2
Line-of sight-visibility
2
Performance tracking
2
Recruiting / ATS ()
Not Rated

Using SAP SuccessFactors

600 - Users
1 - IT admins for SF
  • HR management
  • Performance reviews
  • Comp and merits
  • None
  • Other modules
I have no choice and hr loves it

Comments

More Reviews of SAP SuccessFactors HCM

  1. Home
  2. HR Management Software
  3. SAP SuccessFactors HCM Reviews
  4. User Review of SAP SuccessFactors HCM