Item: SAP SuccessFactors
Rating: 7
Author: Gal Avraham

Use Cases and Deployment Scope

SAP SuccessFactors is used company-wide (globally). It has replaced a number of local systems and assisted us with globalization. We manage employee records and headcount in the system, offer management reports, and even connect the system to our BI. A few months later we deployed the Performance module and later on the Compensation. This gives us a full cycle of main HR activities. We will soon implement Position Management. However, we have not chosen to use Recruitment and Onboarding modules.

Pros and Cons

Headcount report
Employee records

Reports
UX and UI are terrible
Integration tool/API is complex

Most Important Features

Employee records
Headcount
Performance and compensation
Reports

Return on Investment

Moving from Excel to this source of truth was a revolution
Not cost effective
Not meeting high cyber security standards

Alternatives Considered

Oracle Cloud HCM

I selected SAP only because it came first and one of the executives pushed for it, disregarding how it would need to meet the business requirements. Cyber security should have disqualified it, as well as interfaces and reporting capabilities. However, internal politics won! We recently implemented Oracle Cloud ERP and its integration was simply out of the box, so seamless.

Key Insights

Do you think SAP SuccessFactors delivers good value for the price?

Are you happy with SAP SuccessFactors's feature set?

Did SAP SuccessFactors live up to sales and marketing promises?

Did implementation of SAP SuccessFactors go as expected?

Would you buy SAP SuccessFactors again?

Other Software Used

Salesforce CPQ (formerly SteelBrick), Greenhouse, Pardot, Blackberry Workspaces (formerly Watchdox), Webex Meetings

Likelihood to Recommend

[In my opinion,] everything with SAP is complicated and they don't give the client complete independence. [From my experience,] they give full provision only to partners, which bind you to them, so you cannot run on your own even if you are certified and capable. [I feel] the UX is terrible and the reports are poor. We had to connect the system to our BI. Since the API is complex the ETL often crashes. [In my opinion,] it's a heavy maintenance system for RnR and Permissions. Due to minimal local resources, implementation prices are high, even when the job is offshored to India.

SuccessFactors - Big no!

Modules Used

Overall Satisfaction with SAP SuccessFactors