Great Monitoring and Reporting System.
June 10, 2019

Great Monitoring and Reporting System.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic

I use ScienceLogic on a daily basis, it allows me to monitor internal and customer video conference systems and components. ScienceLogic has caught issues with systems that other monitoring systems have not caught, it allows me to reach out to the customer FIRST about reported problems and get them resolved ASAP. ScienceLogic is also great on reports, I use it to create reports monthly. It takes all the hard work away by not having to do it manually.
  • Reporting of found issues
  • Report creation
  • Customization
  • Monitoring of immersive systems could be implemented
  • Would like to disable some errors from reporting but can't do to them [due to] being "grouped" with other things
  • When a call is first initialized would like to not see packet loss errors until after the call is fully established
ScienceLogic has made it easier for me to monitor multiple customers equipment in one area. Before I would have to log into each customers equipment to monitor which was time consuming. The ability to pull reports in one area, and customize reports based on equipment and customer has also made my daily job much easier. I now have more time to work on other projects or issues.
We are using ScienceLogic I believe for business growth. I can't provide much info on this I only work in supporting the product.
I only work on supporting the product with VC systems. for support with VC systems this allows me to quickly catch issues and open tickets. I cannot provide info on how easy it was to integrate with VC systems.
  • Monitor systems by room
  • Customize reports
The only other product that I used is Cisco TMS which I still use but not much for monitoring now. ScienceLogic allows me to monitor issues for multiple customers in one area and this saves me time every day for other tasks. The reporting feature is also easy to use and provides a more detailed and presentable look for the customer.
Within my company I work in the video conferencing support, ScienceLogic is great for reporting issues real time. this allows me to reach out to customers and resolve issues before users notice there is an issue. ScienceLogic is not great for reporting on immersive systems and would like to see support for this in the future.