ScienceLogic SL1 Reviews

<a href='' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
213 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-25 of 108)

Rob Duram | TrustRadius Reviewer
April 27, 2020

SL1 Shines

Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Business services - we are just starting to use the business services section, but the idea of transitioning from a device monitoring paradigm to a service monitoring paradigm sites right where we need it as a managed service provider. Our customers don't usually care too much about specific monitored events in one particular room as those are remediated locally and with our help desk support, which they are generally pleased with. What they really want is to have metrics that comprise 'services' and to see how that service is doing on a monthly basis. We are looking into the SL1 business services feature to do just that.
  • DCM - the device component mapping function in SL1 is really neat and compelling for most customers. I have not seen this type of breakdown of nested or component devices to describe a room or conglomerate system in any other apps.
Read Rob Duram's full review
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer
April 22, 2020

ScienceLogic - Enterprise Considerations

Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • This question is ambiguous. As stated, it suggests that Cisco IT might have found an unexpected or innovative way which ScienceLogic (the platform) is used which surprises Cisco IT. The reality is that Cisco IT is driving how ScienceLogic is used and we are surprising ScienceLogic (the company) with our scale and Enterprise Use Case specifications and articulations. The remainder of the questions will answer from a company perspective, not a product perspective.
  • #multitenancy - Enterprise Use Case wants to share many data elements in a read-only way to the IT world. As originally deployed, 8.3 > 8.11 suffers from Managed Service Provider Use Case where Organizations are expected to be 100% independent from each other with no read rights and no world implications. 8.12 delivers our first glimpse of how Cisco IT will allow a more seamless Enterprise Use Case experience by allowing configuration of a WORLD rights permission that grants read (but not write; as is the case in 8.9 and prior) permissions to device configuration and performance data.
  • We have 467 Organizations with some 2200 users. Many in multiple organizations.
  • IT Services have been how we folded our host clusters onto Science Logic stacks. We've been involved in early discussions about Device Services and Business Services and as those become tangible in the platform we will provide our feedback based on issues we find due to our scale.
  • Given 467 Organizations and some 2200 Users, we found that pre-generating Critical Ping Failure and Availability runbook automations and actions and external contacts so that all of our teams had a starting point in the platform was a surprise to use as a mechanism whereby we provide base training to our end-users in the RBA space. Our statement is these are yours. Play with them. Learn from them. Delete them if you need clean copies and we will regenerate those for you.
  • Our use of ServiceNow as our upstream CMDB with monitoring configuration paint being applied downstream has been a great boon to us. This allows our operations teams to force a repaint to clean up problem configurations without concern to multi-master issues. We consistently find that SyncServer and Integration Server use cases are inverted for us in that ScienceLogic pushes to ServiceNow and a hand-wave on whether or not ServiceNow does its own discovery (thereby creating a multi-master problem).
Read John "Frotz" Fa'atuai's full review
Scott Landrum | TrustRadius Reviewer
May 04, 2020

Future-proof IT operations platform that is always looking forward.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Unfortunately, due to the nature of the business model we are operating under, innovation has not been a priority. That is changing.
  • One of the areas of innovation which we want to pursue is integrating with Splunk to provide data to Splunk for analysis as well as a single pane of glass approach to user access to Splunk through the ScienceLogic SL1 UI
  • Using the ability to add custom fields to help identify devices that are not represented in the CMDB and close the gap on the completeness of the CMDB
Read Scott Landrum's full review
Brian Vinson | TrustRadius Reviewer
May 01, 2020

Fantastic Modular Monitoring Solution with Great Enterprise Level Support

Score 8 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • Dig into devices with troubleshooting toolbox to find different elements we want to monitor.
  • Ability to test and troubleshooting a large number of issues without having to log into the SL1 console itself
  • SL1 becoming the central go-to source of information for our CMDB due to the level of information it can pull about a device.
Read Brian Vinson's full review
Andy Winters | TrustRadius Reviewer
April 21, 2020


Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • We were able to write customer monitors to watch all sides of our business including our domain registrations.
  • We have dashboards that break out groups and their devices allowing them to see when something is going on in real-time. This has allowed us to stop fighting fires and be more proactive.
Read Andy Winters's full review
Robert Gruener | TrustRadius Reviewer
April 21, 2020

A very flexible platform to cover many different requirements

Score 8 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • The monitoring of Linux hosts and Docker using SSH.
  • Driving customer focussed notification processes using a rules engine.
  • Dramatically reducing notifications by grouping events and controlling flapping
  • Enriching event handling using automations
Read Robert Gruener's full review
Nicolai Sally | TrustRadius Reviewer
April 21, 2020

SL1 for the world

Score 10 out of 10
Vetted Review
Verified User
Review Source

Innovative Uses

  • The integration to ServiceNow was a giant leap but this could be improved.
  • CMDB proxy within SL1 for consolidation between Customer CMDB and our Supplier CMDB.
Read Nicolai Sally's full review

About ScienceLogic SL1

SL1 enables companies to digitally transform by removing the difficulty of managing complex, distributed IT services. SL1 collects and analyzes millions of data points across IT to help make sense of it all. It automatically provides a complete inventory, tracks dynamic relationships between technologies, notifies about issues needing immediate attention, and enables corrective actions–all in real time.

With SL1 the user can:

  • See everything across cloud and distributed architectures. Discover all IT components within enterprise–standard and unique–across physical, virtual, and cloud. Collect and store a variety of data in a clean and normalized data lake.
  • Contextualize data through relationship mapping, artificial intelligence (AI) and machine learning (ML) for actionable insights–understand relationships between infrastructure, applications, and business services. Use this context to gain insights.

  • Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate actions at cloud scale.

ScienceLogic SL1 Features

Has featureAny Infrastructure, Any App: SL1 is one platform to monitor, map, alert, and automate operational actions across the network, storage, server, cloud, and application teams. Consolidate existing tools and benefit from a single clean data lake for modern IT operations management.
Has featureAutomate IT Ops: SL1 provides real-time, contextual data to automate the steps to find and fix customer and business-impacting problems caused by IT infrastructure.
Has featureITSM Integration: Keep the CMDB accurate, automate incident management, change management, and other ITIL processes.
Has featureHybrid and Multi-Cloud Ready : With SL1, it doesn’t matter if infrastructure and apps are running on-premises, in the cloud, or both. SL1 brings them all together with in-depth operational support for cloud platforms including AWS, Azure, Google, OpenStack, IBM Cloud, Alibaba, VMware Cloud for AWS, and more.
Has featureTrue Multi-Tenancy: Whether for an MSP needing a multi-tenant solution or an enterprise supporting a shared services model.
Has featureService-Centric Visibility: SL1 isolates the root cause of poor app performance caused by shared infrastructure. It automatically maps infrastructure and applications to provide service-level visibility – key for any customer-focused organization.
Has featureReal-Time Continuous Discovery: SL1’s patented, continuous discovery reveals IT infrastructure and applications in real time—whether on-premises or in the cloud.
Has featureAny Technology, Any Vendor: SL1 offers pre-built integrations for numerous technologies and applications—both old and new—that include best practice monitoring policies, and pre-configured dashboards.
Has featureData Lake Powered by Context: SL1’s patented PowerMap technology applies ML to automatically map and track dynamic relationships, dependencies, and behaviors within and across clouds, infrastructure, apps, and business services.
Has featureFuture-Proof the Business: SL1’s patented PowerSync technology allows easy access to data and removes barriers to doing business. Bring any data in and act on it. Push the data out to promote a unified ecosystem.

ScienceLogic SL1 Screenshots

ScienceLogic SL1 Videos (4)

Watch Boost Your ServiceNow Investment With Real-Time CMDB Accuracy

Watch ScienceLogic SL1: Bring Context to AIOps

Watch ScienceLogic SL1: Integrations for AIOps

Watch AIOps: ScienceLogic's Guide to Operational Readiness

ScienceLogic SL1 Downloadables

ScienceLogic SL1 Integrations

VMware NSX, Cisco HyperFlex, AppDynamics, New Relic, Dynatrace, FlexPod, Network -Cisco, Meraki, Juniper, F5, etc., Storage - Dell EMC, NetApp, Pure, HP/Nimble, etc., Cloud -AWS, Azure, Google, IBM, Aliyun, Openstack, etc., Applications -Microsoft, SAP, etc., Compute -VMWare, Microsoft Hyper-V, KVM, Linux, Unix, Converged -Nutanix, Unified Communications and video - Cisco, Polycom, Tandberg

ScienceLogic SL1 Competitors

Moogsoft, Dynatrace, LogicMonitor, Solarwinds, Broadcom CA, BMC, IBM, MicroFocus/HP, ServiceNow ITOM, Splunk ITOM, Zenoss


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
SL1 Infrastructure Health$0per device
SL1 Application Health$0per node
SL1 Service Health$0per device
SL1 Incident Automation$0per device

ScienceLogic SL1 Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

ScienceLogic SL1 Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar
Customer Success Managers
Online Training / eLearning

ScienceLogic SL1 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac, UNIX
Mobile Application:No
Supported Countries:Americas, EMEA, APAC
Supported Languages: English