- Business services - we are just starting to use the business services section, but the idea of transitioning from a device monitoring paradigm to a service monitoring paradigm sites right where we need it as a managed service provider. Our customers don't usually care too much about specific monitored events in one particular room as those are remediated locally and with our help desk support, which they are generally pleased with. What they really want is to have metrics that comprise 'services' and to see how that service is doing on a monthly basis. We are looking into the SL1 business services feature to do just that.
- DCM - the device component mapping function in SL1 is really neat and compelling for most customers. I have not seen this type of breakdown of nested or component devices to describe a room or conglomerate system in any other apps.