Lots of potential, but ultimately very disappointing
June 01, 2019

Lots of potential, but ultimately very disappointing

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

In July of 2017, our organization entered an agreement with ScienceLogic with the intention of reselling the product to our hosted customers. However, it quickly became apparent that the product was not as useful in reality as it had been presented during the presale demos and discussions. Also, the overview dashboards are nothing short of disappointing. I encourage anyone considering ScienceLogic to do a google image search for "Sciencelogic Dashboards" first and then check out other similarly priced alternatives such as SolarWinds, or even free platforms like Zabbix, and compare. Aside from UX and appearance, the platform itself is deeply flawed. Based on our experience, we found that it only works alright for fairly simple environments with limited device counts.
  • The automatic identification of devices is impressive.
  • The auto-discovery process requires "beacons" be installed in your environment for a "pinball machine" exploration process.
  • Many of our implementation issues took months of resources/time to work through.
  • The new SL1 dashboards are not much of an improvement over the legacy dashboards.
  • The licensing process is inherently flawed from a reseller perspective.
  • The need for installed "Beacons" is disappointing.
We did not have a solution in place prior to ScienceLogic, and despite over 6 months of dedicated engagement between our DevOps teams and ScienceLogic's teams, we never got it to fully work as advertised, so this question may not apply well to us.
We have terminated our service agreement with ScienceLogic.
We have terminated our service agreement with ScienceLogic
  • We received some nice desktop swag.
  • We have terminated our relationship with ScienceLogic in favor of alternative platforms.
We chose ScienceLogic due to its marketed capabilities, but canceled it due to its shortcomings.
ScienceLogic works alright for fairly simple environments with limited device counts.. However, once you begin to exceed 50,000 devices or very heavy network activity (Example: a data center cabinet full of network switches) the system quickly begins to show its limits. Nested groups (such as VMware) will lead to nothing but headaches and multi-week calls with ScienceLogic's support team. The absolute nail in the coffin is the manner in which Sciencelogic manages its licensing and auto-discovery features. ScienceLogic requires one license for each device, but the auto-discover functionality tends to run wild, spewing licenses (for which you are billed) as it skitters randomly through an environment. When we tested it against one of our hosted environments Sciencelogic consumed over 100 licenses, despite the fact that the environment only had around 50 actual devices within it.