Great product for increasing visibility of system and service functionality
April 16, 2021

Great product for increasing visibility of system and service functionality

Matthew Levitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

We use ScienceLogic across the organization to monitor both our
infrastructure and the health endpoints of services, and have found it gives us
great visibility of system health. We are currently exploring moving away from competent
level dashboarding and moving to dashboarding that will display the business
services and show the impact a component failure has on that service as well as
any other services dependent or linked to it.

In 2020 we carried out a migration to ScienceLogic’s SaaS platform
to remove the requirement of both hosting and managing onsite DBs and this has
also opened up new opportunities we are exploring within ScienceLogic.

  • Easy to install and configure.
  • Good level of detail/information captured from the monitoring.
  • Great engagement from account managers, CSM’s and support teams.
  • Reduce the time it takes to fix support requests.
  • Where we have implemented automated restarts we have seen the engineer requirement to restore service reduced to zero.
  • Automated restarts have also drastically increased service recovery time.
Yes - 

ScienceLogic replaced the use of Nagios.

We required a more enterprise product with dedicated support
and constant development/new feature releases.

When moving to
ScienceLogic we gained a deeper insight into our infrastructure, its
functionality and health alongside providing us with a more in-depth dashboarding

We are also hoping with the move to service orientated dashboarding
this will provide us with better visibility of service functionality, the
impact a service issue has on other services, and also allow us to provide the
business with dashboards to be able to view their service health.

ScienceLogic is always rolled out alongside any new products
or acquisitions. It has become our main infrastructure monitoring tool.

Previously we used ScienceLogic to be a trigger point on our
automated self-healing pipeline, but we have recently started testing the out of
the box features within SL1 to automate system recovery.

It plugs in well/integrates well with other tooling we use which
is assisting us to remove the need for manual out of hours escalations for critical
monitoring alerts.

  • Nagios Core and SolarWinds Server & Application Monitor

I have found ScienceLogic easier to configure and use

They are constantly adding and rolling out new features

We have a great relationship with ScienceLogic and always
find them very helpful and engaging if we are faced with an issue or require assistance
with a problem.

We have recently started testing ScienceLogic’s automated restart
features which so far have proved [to be] a great feature and fits in with our
automation vision.