ScreenConnect just works
Updated August 01, 2016

ScreenConnect just works

Bill Wyatt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ScreenConnect is used primarily for me and my assistant to remote in to about a dozen computers that control our automation software for our broadcast facilities. This allows us to access all computers from one at the facility or to access them from another location
  • Allows me to instantly see if any computers are offline. This allows me to know whether there is a network, internet, or computer problem.
  • Access multiple computers in one instance. Sometimes actions need to take place on multiple machines at the same time or nearly the same time. This ability allows me to accomplish this task.
  • File transfer. Downloading media files and transferring them to on-air machines are daily functions we do. The file transfer application accomplishes this task very nicely.
  • ScreenConnect just works. Being able to remote in to our machines is sometimes a convenience, but often a necessity. A reliable product is key for us. It needs to work when we need to use it. ScreenConnect has been 100% reliable for us so far.
  • Accessing computers through browser. I'd like to see ScreenConnect have its own app. Having to use a browser is not as convenient.
  • Dashboard layout. Scrolling through my computers in the top-half window feels clunky to me. I'd rather seem them listed in a frame that takes up the entire height of the browser screen.
  • Simply can't come up with a third area of improvement. Sorry.
  • Reliably able to remotely ensure advertising runs as scheduled. Crucial to my business.
  • Good value. Not the cheapest on the market, but not priced above our budget.
  • Saves time. If we were not able to use a product like ScreenConnect our operations would take much longer to do.
LogMeIn is too expensive and does not work on one of our machines that uses a specialized video card. Splashtop is not very reliable. Sessions will disconnect or not connect frequently. RealVNC is a pain to setup. ScreenConnect is priced right, extremely reliable, and simple to deploy and maintain.
1. Remote office computers to do online paperwork.
2. Works really well to remotely run broadcast automation software.
3. Allows instant verification that all machines are online.

ConnectWise Control Feature Ratings

Screen sharing
Not Rated
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated