ScreenConnect for Remote Access is Great!
February 03, 2017

ScreenConnect for Remote Access is Great!

Ray Woods | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use ScreenConnect in two ways. 1st we provide remote support to clients when they call and request it. 2nd we use it to provide unattended access to some regular clients.
  • It is easy for the end users to get connected and there are several options to do it.
  • Remote control is very fast
  • Unattended access is much better than the competition
  • Drag and Drop file transfer to the session rather than a file manager program.
  • Printer connection between local and remote session is great! I can print to my printer from the remote session.
  • It might be nice to have an option to be able to add quick links to frequently used commands so we do not have to use the drop down menu.
  • We find that we waste less time getting clients to connect to the software than previous vendor's software which is less aggravating to everyone
  • Software is a great value compared to competitors.
ScreenConenct is just as secure and faster than these other programs. Also, it is more end user friendly and less expensive.
I have found that for all remote support sessions ScreenConnect is the best choice. I used competitors such as LogMeIn Rescue and GoToAssist and they are fine to but ScreenConnect is easier and less for the client to do to activate the session.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10