ScreenConnect Connected Me to My users
February 03, 2017

ScreenConnect Connected Me to My users

Ian Robinett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ScreenConnect is used to allow me to remotely support all of my end users and servers without any issue whatsoever. It has replaced other solutions that did not fully allow me to provide support from anywhere in the world. The previous solution would allow support from inside the network only, but ScreenConnect allows for me to support my users anywhere and anytime.
  • Easy remote support
  • Great tools once you remote in
  • I have had issues with the iOS app.
  • I think the minimum number of connections should be higher than 3.
  • It has made support much easier and quicker even if I am out of the office.
ScreenConnect easily was superior and while there is a monthly cost it is always up to date.
If you are in IT and you have users across many different locations this is amazing. It also gives easy access to servers without the need to login to have the agent launch.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
6
Instant message
7
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
5
Remote management of servers & workstations
9
Centralized management dashboard
8
Multi-platform remote control
9