ScreenConnect is remote awesomeness!
February 15, 2017

ScreenConnect is remote awesomeness!

Scott Cook | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use ScreenConnect to support our users remotely and quickly.
  • I think I like the ability for the users to get connected to me quickly and without much fuss. Of course, I still have users that struggle, but the ScreenConnect product seems to work the easiest for my clients.
  • I like Mac OS support, that's pretty handy.
  • Reboot and reconnect is a must have. Thanks for providing it.
  • I would really like a ScreenConnect client for iPads, iPhones and Android tablets.
  • It's hard to calculate ROI as ScreenConnect is so inexpensive. I mean what do I pay for a year of ScreenConnect? A couple hundred dollars? I guess my ROI is 100%! I seem to get an awful lot for not very much money. And the money I make on service for my clients pays for an entire year of SreenConnect in two hours. That's a pretty good ROI in my book.
Comparing ScreenConnect to TeamViewer? Come on, TeamViewer is free and you get what you pay for. Bomgar is a great product but you'll go broke buying it for a team of technicians. RealVNC, junk. GoToMyPC, well, it works pretty decently but it's really not intended for remote client support. Even though I like ScreenConnect so much I still try other products, I'm always evaluating.
ScreenConnect is a great product for supporting my PC and MacOS clients. Not having to get into my car and drive to a customer site or office saves me time and money as well as for my clients. However, sometimes my more elderly clients are unable to get me connected. This isn't an issue with ScreenConnect and more to do with non-computer savvy people.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
3
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
1
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10