ScreenConnect Just Works
October 01, 2025

ScreenConnect Just Works

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

With only two in the IT department and us working on a hybrid schedule, we needed a way to connect with our employees and assist them remotely. ScreenConnect was the solution we chose. It just works! It is easy for us to create unattended agents or have the end user download the remote application, so we can connect in and assist them as needed.

Pros

  • Quick Connection
  • Unattended Agent
  • Backend System Access
  • Support

Cons

  • Scripting could be better
  • Some extensions are older and not maintained
  • The ROI has been incredible! Our employees do not have to wait until the next day they are in office for support
  • Costs of this tool are minimal
As mentioned before, ScreenConnect meets all the requirements we had. The price point is just right, support is readily available when needed, and the connection is reliable. We can run scripts and backend tasks all without interrupting the end user. Backstage helps show system information as well, all without remoting into the system.

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

Yes

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

There is no situation where I could see using something other than ScreenConnect. It just works. From the ease of creating and deploying unattended agents to getting remoted into a system ad hoc, there is nothing simpler. It even integrates with our helpdesk platform for direct access through tickets. This has been a great tool!

ScreenConnect Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
10
Instant message
8
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Using ScreenConnect

2 - This is the size of our IT Department, so there are only 2 users in ScreenConnect.
2 - This is the size of our IT Department.

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