Item: ScreenConnect
Rating: 9
Author: Verified User

Overall Satisfaction with ScreenConnect

Use Cases and Deployment Scope

We use ScreenConnect to securely connect to client systems to provide remote support. ScreenConnect is not only a very secure way to help my customers but it is very helpful when I am on the road.

Pros and Cons

Pros

Secure Connection
Encrypted app
Usable anywhere

Cons

Hiding thumbnails of clients screens
better tools to send a file to the client
easier way for the customer to chat if they have questions

Return on Investment

Happier customers to get troubleshooting
Easier platform to use without spending extensively to learn platform
ScreenConnect stays simple and very inexpensive a month

ScreenConnect usability is very simple. You can build an access session very simply by putting in the customer's company to get a number. once you have a session number you give the customer a secure session address and once the number inputted all you have to do is wait to let SecreenConenct say your connected. After connection all of the tools you would need are at your fingertips. It is so amazing.

Alternatives Considered

LogMeIn Rescue

ScreenConenct is easier to use and simply allows you to connect easily. ScreenConnect also allows you to save the access session or make it a one off session. LogMeIn always wanted to save the session and sometimes the customer could get lost in the shuffle.

Key Insights

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

Yes

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

Other Software Used

Trend Micro Email Security, Trend Micro Cloud One - Application Security, Kali Linux, Nmap

Likelihood to Recommend

ScreenConnect is appropriate for businesses who not only need to be able to remote into client systems but needs to have a secure connection. This software is very good for remote connection and helping walking customers through troubleshooting. ScreenConnect software can also be used if you need to make updates on a system that you are not available to travel to.

ScreenConnect Feature Ratings

Comments

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ScreenConnect makes connecting easier