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Great for automated PPTs
October 31, 2019

Great for automated PPTs

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Seismic

Currently, Seismic is being used within the customer success org. It addresses the need for our account managers to show a clean, formatted, integrated PPT to our clients that pulls directly from their Salesforce accounts. It also helps our reps have the information they need to be successful right at their fingertips.
  • It's very visual, especially within the LiveDoc form feature.
  • The tagging and searching work well.
  • It integrates well into Salesforce and content can quickly be downloaded.
  • Overall the service is pretty good and the product works, I'm just not sure it's a solid enterprise solution.
  • The editing in Microsoft Silverlight feels ancient. I would consider staying with the product if they get this fixed.
  • Over 3k PPTs used and downloaded over this quarter.
  • It helps with transitions and consistency.
  • Over 94% CSAT attributed to PPTs.
The LiveDoc functionality is so much better in Seismic.
The support is pretty good and they respond and our CSM does respond at times but doesn't reach out too often.

Do you think Seismic delivers good value for the price?

Yes

Are you happy with Seismic's feature set?

Yes

Did Seismic live up to sales and marketing promises?

No

Did implementation of Seismic go as expected?

Yes

Would you buy Seismic again?

Yes

It shines the most when used for LiveDoc functionality within Salesforce. The analytics are also pretty good and it can suggest content to keep or remove. Gmail integration is also nice! It could use some improvement when it comes to the organization on the content management side.