Great product, even better support
May 05, 2021

Great product, even better support

Stephen Foster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

Sendoso is our default Direct Marketing Platform. We use it for both e-Gift efforts as well as Direct Mail support, which as you can imagine has been incredibly important during the new remote work era.

Sendoso has made it incredible easy and effective to include a direct-touch engagement aspect to our otherwise "virtual" events.

Being able to "reach out and touch somebody" these days has allowed us to continue, and in some ways expand on, our direct marketing efforts with both prospects and existing customers.
  • Allow us to create thoughtful, custom marketing packages.
  • Leverage an incredible library of pre-existing products - both e-Gift and Direct physical products.
  • Customer Support! We have gotten so successful because of the great support and knowledge sharing we get from our Sendoso Team.
  • Integrate directly with our Marketing and Sales infrastructure.
  • Better budgetary management; allow for budget managers/users who do not need to run programs (separate user roles?).
  • Continue to improve integration with best-in-class platforms i.e. Marketo.
  • UI maturity - always work to make the UI better and easier to use.
  • Improve the charitable donations functionality - still too limited for some real-world use cases.
  • With physical events off the table, we've seen a great impact in our prospect engagement KPIs.
  • Responses, and of course down-funnel conversion (including opportunities) increase whenever we're including a Sendoso component.
I think it's a better product overall, and more mature. The support and success team we have at Sendoso is better (and more obviously better) than any other offering I've experienced.

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Well suited for B2B prospecting, as well as customer affinity programs where a direct touch can be effective.
e-Gifting is flawless.
Creating user groups for diverse business units or functional groups who need to own there own budgets and programs (and be self sufficient).